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Location
About the job
Job summary
Are you a health professional with experience of Work Capability Assessments (WCA) and Personal Independent Payment (PIP) health assessments and auditing assessment reports against agreed assessment criteria? Would you love the opportunity to join a team committed to the successful delivery of specialist services for some of the most vulnerable customers in the UK?
DWP are looking for a health professional to fill the role of Head of Clinical Audit and Observations, in Contract Management and Partner Delivery Directorate (CMPD) Controls and Assurance Division (CAD).
CAD is responsible for the control’s environment for DWP’s suite of nationally contracted health assessment and employment support contracts working to ensure these contracts deliver value for money and protect the public purse, and great customer service.
Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here.
The role available will be based in:
Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX
Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES
Glasgow Atlantic Quay, Glasgow G2 8SP
Leeds– Quarry House, Quarry Hill, Leeds, West Yorkshire, LS2 7UA.
Manchester– 2 St Peter’s Square, Manchester, M2 3AA.
Newcastle– Benton Park View, Newcastle-upon-Tyne, NE98 1BA.
Sheffield – Hartshead Square, Sheffield, South Yorkshire, S1 2FD
We welcome applications from candidates who demonstrate a high level of Clinical confidence with extensive experience of PIP and WCA health assessments and auditing assessment reports against agreed assessment criteria.
Location preferences
You will be asked for your preferences for up to 3 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Selection for appointment to the Civil Service is on merit, based on fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here.
Job description
Contract Management and Partner Delivery (CMPD) is a Corporate Team within DWP. It’s an incredibly exciting time to be working in CMPD. The role of CMPD is to ensure that our contracted employment and health providers deliver the outcomes that the customer needs and play a vital part in shaping the future of contracted employment, Health and European Social Fund (ESF) payments and provisions.
The Directorate sits within DWPs Finance Group and works closely with a wide range of colleagues including DWP Operations, Commercial, Finance, Strategy and contracted suppliers.
More information about DWP, CMPD and this role is included in the candidate pack.
The successful candidate will: -
- Be an active member of the CMPD senior leadership community, communicating a clear and compelling vision to teams, partners and suppliers, supporting delivery of CMPD and DWP aims and objectives and role modelling a culture that strives for excellence.
- Provide inspirational and visible leadership to a large team of health professionals, including DWP employees, secondees and contracted Health Care Professionals (HCPs), whilst actively promoting diversity and inclusion, and supporting staff health and wellbeing.
- Lead a team of auditors across a range of health assessment strands and support them to ensure the effect delivery of Clinical Audit and clinical observations.
- Develop and oversee the delivery of a clinical continuous professional development programme for Controls and Assurance Division (CAD) Health Professionals in order develop highly skilled Health Professionals and to ensure maintenance of registration with relevant accreditation bodies.
- Use their robust knowledge and understanding of Health Assessments, including WCA and PIP to provide expert clinical advice to support team members and wider DWP stakeholders to maintain, develop and champion effective controls for DWP’s health assessment contracts including managing the delivery of audits and ensuring appropriate feedback is given to the Assessment suppliers with a keen focus on quality and delivery.
- Work effectively in partnership with other DWP teams and support a matrix management model to ensure the effective delivery of Clinical Observations.
- Develop and maintain robust processes to support the quality and consistency of Clinical Audits to support high standards of Clinical practice.
Person specification
Essential Key Criteria
Lead Criteria 1- High level of Clinical confidence with extensive experience of PIP and WCA health assessments and auditing assessment reports against agreed assessment criteria.
Lead Criteria 2 - A proven ability to build, lead and inspire high performing teams with a supportive, open and engaging leadership style and a track record of prioritising staff wellbeing and promoting diversity and inclusion.
Excellent written and verbal communication skills with the ability to provide clear and unambiguous feedback (verbally and in writing), justifying sound clinical judgement in potentially challenging situations.
Up to date professional body registration with no conditions on registration unless they relate solely to a disability, and evidence of up-to-date continuous professional development. Medical applicants must hold a licence to practise.
Evidence of at least 5 years clinical experience as an approved Health Professional post registration, with current registration validated and up to date Continuous Professional Development.
Strong interpersonal skills and experience of building highly effective, trusting relationships and working collaboratively with senior leaders (internal and external), using relationships and networks to influence and deliver efficient and effective services for the organisation.
Understanding and experience of applying and embedding clinical governance and quality standards.
Licences
Memberships
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Seeing the Big Picture
- Making Effective Decisions
- Communicating and Influencing
- Changing and Improving
Benefits
Pay and Reward
- An occupational pension with an employer contribution of over 26% plus a range of other benefits -Benefits of the pension scheme - Civil Service Pension Scheme
- An Employee Assistance Programme - a free and confidential service providing information and counselling to help with a range of work, family and personal issues.
- A comprehensive reward scheme which includes vouchers and monetary awards
- Access to discounts on a range of products and services
- A range of schemes to help you budget certain costs.
Leave and Working Arrangements
- Generous holiday allowance of 23 or 25 days for new starters dependent on grade based on full-time work pattern, which increases to 30 days over time, in addition to public/bank holidays
- Flexible working options, including full-time, part-time, job share, flexi-time and hybrid working for some roles
- A range of family friendly policies such as generous maternity, adoption or shared parental leave
Personal Development and Well-Being
- Excellent learning and development opportunities
- A culture encouraging inclusivity and diversity with a range of local and national employee networks
- A comprehensive wellbeing offer which includes support for mental and physical wellbeing
- Support for volunteering and charitable giving activities, including time off
- Sports and social activities
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.
Hybrid working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.
This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into consideration. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Some travel may be required.
More about what we offer is available on our careers site found here
Things you need to know
Selection process details
Selection will be by a written sift, followed by a video interview.
Sift and Interview dates to be confirmed.
The Civil Service uses a Behaviour Framework to assess candidates’, knowledge and skills.
You will be assessed during the interview against the following behaviours: Leadership, Seeing the Bigger Picture, Making Effective Decisions, Communicating and Influencing and Changing and Improving.
It may help to use the WHO or STAR model to explain:
What the task/ work was, How you approached the task/work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?
CV
The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, Only include relevant experience to the role within the CV sectionplease put the main content of your evidence and skills in your Personal Statement.
Personal statement
When completing your personal statement, please read and understand the Key Criteria thoroughly as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role.
Written Sift
The written sift will be conducted using evidence from your CV and Personal Statement and will be assessed against the Key Criteria within the advert.
Applicants are asked to complete a Personal Statement (maximum 1,250 words).
Should a large number of applications be received, an initial sift may be conducted using the lead criteria annotated below. If your application proceeds to full sift all criteria will be considered.
1) High level of Clinical confidence with extensive experience of PIP and WCA health assessments and auditing assessment reports against agreed assessment criteria.
2) A proven ability to build, lead and inspire high performing teams with a supportive, open and engaging leadership style and a track record of prioritising staff wellbeing and promoting diversity and inclusion, to initially assess your application during the Sift stage. Candidates who pass the initial Sift may be progressed to a full Sift.
Interview
Shortlisted candidates will be invited to attend a video interview.
Candidates invited to interview will be asked to deliver a 5-minute presentation via Microsoft Teams. This will cover the requirements of the 'Leadership' behaviour. Please note that it is expected that the presentation will be delivered without the use of PowerPoint or other visual support. It will be strictly timed, details and preparation time will be provided on the day of the interview.
The interview panel will be a minimum of two people. The interview will assess: Behaviours and Strengths,Theinterview aims to be more of a conversation exploring the candidate’s capability for the role. Candidates will be asked further probing questions to determine suitability for the role.
Further Information
Find out more aboutWorking for DWP
Selection and Feedback
We will notify all candidates as soon as possible. Feedback will only be provided following an interview..
A reserve list will be held for up to 12months, which we may also use to fill future similar vacancies
Reasonable Adjustments
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Disability Confident Scheme
The Civil Service embraces diversity and promotes equal opportunities. DWP is recognised as a Disability Confident Leader, demonstrating the departmental commitment to attracting, recruiting and retaining disabled people and supporting them in achieving their full potential. We run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria for the advertised role. To be considered for an interview, you must have:
- a physical or mental impairment which has a substantial and long term (over 12 months) adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and
- demonstrated that you meet all the minimum qualifying criteria set out in the advertisement for the post at the application and testing stages.
A full definition and examples of conditions can be found on this webpage. You will be asked at the initial application stage if you wish to apply via the scheme
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
