Head of College Services

Reference number: JR236790

Location: Colchester, Essex

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £48,000 Per annum

We are looking for a Head of College Services to join our team.

As the Head of College Services at the University of Essex International College (UEIC), you will be a member of College leadership, working together to deliver an outstanding service to our students and stakeholders. You will lead the College Services team and play a vital role in ensuring an outstanding experience to support students’ success at the College and in future studies at university and beyond. The team provides support across various areas including student wellbeing, student social activities, academic and quality assurance, student progression, compliance, and administration.

The College works in partnership with the University of Essex and provides students from more than 50 countries with pathway programmes that prepare them for entry into undergraduate and postgraduate courses at the University.

This is an excellent opportunity for a Senior College Services Advisor, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

You will enjoy working in a fast-paced environment, be student-focused, be open to change and development, and be committed to ensuring our students’ success. You will need:

• Experience of leading and managing in a service-driven environment with a demonstrable commitment to improving service

• Experience of leading and managing teams positively and through periods of change

• Excellent interpersonal, written, and verbal communication skills

• The ability to work collaboratively at a senior level to achieve goals

• The ability to manage competing priorities and deadlines through careful management of team workloads and individual projects

• A strong commitment to Equity, Diversity and Inclusion

• A strong commitment to student welfare and to safeguarding young people

• The ability to work within the frameworks of relevant regulatory bodies (eg UK Visa and Immigration and Office for Students)

• An Undergraduate degree or equivalent or relevant experience

• The ability to understand the needs of international students

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 23rd February 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

The selection process will include a panel interview and meetings with staff and students. You should expect and prepare for competency-based questioning, panel-based questioning, leading a discussion group and delivering a prepared response to some predefined questions or discussion topics.