Head Of Commercial And Operational Service

Sodexo Health & Care are seeking a dynamic professional to join our exceptional team at the Hereford County Hospital as Head of Commercial and Operational Services.You will report in to the Business Director and your main responsibilities will include leading the business through the PFI hand back process, managing commercial output from the contract, identifying and assessing commercial risk for onsite activity, projects and deputising for the Business Director to maintain services that exceed the level of performance required in the contractual quality performance regime.You will be responsible for the financial management of operational projects, identifying and reporting on contractual commercial risks and opportunities, and supporting commercial proposals with detailed analysis.At Sodexo, we strive to consistently deliver exceptional service to our clients, which is at the heart of everything we do.  We are committed to achieving 100% client satisfaction through our commitment to innovation and quality improvement. As managers at Sodexo, we all have a role to play in leading by example, unlocking the benefits of working for a global business and adopting behaviours that build on our core values of team spirit, service spirit and spirit of progress.By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.MAIN RESPONSIBILITIES Develop and maintain effective communication with the client on all commercial mattersAdopt a team approach and participate fully with colleagues in the delivery and development of efficient integrated services, irrespective of disciplineIdentify commercial risk for onsite activity and projects and in conjunction with the Business Director, weigh up risk vs reward, developing and implementing effective risk mitigation strategies and actionsProvide full commercial input, contractual advice, and support to all operational managersLead on client PFI hand back activity, developing and implementing the hand back strategyTake responsibility for the financial management of projectsMonitoring subcontractors, safety practices, construction progress and material needs, including any changes which may impact costsWriting reports detailing costs and progress for clientsRecognise business opportunities and eliminate the risk of financial penaltiesDrive the Zero Harm Culture in relation to Health & SafetySupport the commercial knowledge & development of others, this may be through line management or coachingTHE IDEAL CANDIDATEYou will be a hands-on commercial professional. Ideally you will have a soft or hard services/facilities background or experience of working in a healthcare environment. Strong analytical and problem-solving skills, the ability to make informed decisions quickly, and excellent communication skills are essential for this position. As an experienced commercial manager, you will be able to identify and assess risks while driving success, and you will be comfortable taking responsibility for key operational projects.You will also have:Pro-activity and reactivity, combined with a strong sense of constructive challenge, thereby assisting Commercial output and the Business Director in building solutionsStrong strategic and negotiation skills to make sound commercial decisionsTrack record of delivering successful results and finding pragmatic solutions, in a complex matrix environment with multiple stakeholdersStrong leadership skills to guide and motivate teamsExcellent organisational skills to balance and prioritise their workload and meet deadlines.Excellent customer service skills to grow client relationshipSolid financial skills, including financial reporting abilities.Knowledge of laws and regulations and industry trendsConsiderable experience in public sector contracting and private sector technical service deliveryWHAT WE OFFERWe offer a salary of up to £66,100, plus access to a range of benefits including:Performance-related bonusContributory pension schemeFlexible benefits fund of £1,300 to utilise across an array of benefits – including Private Medical Insurance (PMI), dental cover, gym memberships, and various retail / hospitality discountsWorking with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday