Head of Continuous Improvement

My client are looking for a Head of Continuous Improvement on a permanent basis. They are offering fully flexible working with a competitive salary and great benefits.

Are you looking for a step up in the Continuous Improvement space? If so, then this could be the perfect role for you!

Client Details

My client are a not for profit organisation based in the North West who are small-medium sized. Due to the nature of the business, it is an extremely collaborative environment and they are a business that pride themselves on looking after their employees as well as they service their customers.

With the customer at the focus of everything they do, they make a real difference to the communities they serve and if this is important to you then you should apply.

Description

As Head of Continuous Improvement you will have line responsibility of a team of Business Analysts and Project Managers who will be your resource to deliver.

You will play a strategic role in checking in on how customers feel about current processes and how they feel about where the organisation can improve. Using this insight, you will be responsible for planning how the organisation is to remedy these areas of improvement (both operationally in contact centres and on out on the field). Utilising your team, you will make it happen and then circle back to review and check that customers are happy with the organisation's changes.

You will do this with all processes across the organisation that have an impact on customers.

Profile

Whilst it's not essential that you have worked in a 'Head Of' role before, in whatever capacity you have done so, it is crucial that the successful candidate has experience of managing individuals and enabling them to deliver.

The successful candidate must be able to demonstrate at interview that you have led large-scale changes and operational improvement within a customer orientated environment i.e. Telecommunications, Retail, Insurance, Housing.

The successful candidate will be personable, approachable and collaborative whilst remaining assertive in their approach to deliver. At interview, you must be able to clearly articulate how you have led Continuous Improvement and the specific role you played within that.

If this sounds like you, please apply!

Job Offer

• Competitive market salary of just over £70,000 per year
• 30 Days Annual Leave per year, in addition to Bank Holidays
• Up to an 11% pension contribution when you make a 3% contribution
• Hybrid working, full flexibility reflective of workload
• Other benefits can be discussed upon a conversation.