Head Of Cross Functional Technology Management

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OVERVIEW OF THE DEPARTMENT/SECTION

The Cross Functional Technology Management team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including Gyokei and Ringi.

The Cross Functional Technology Management team is the team that provides central reporting which covers all of EMEA Technology. This team establish and maintain the frameworks required for standardised and accurate reporting, as well as control of performance reporting and communication which includes the Key Performance Indicators (KPI’s) and service level agreements (SLA’s) across departments in EMEA Technology.

NUMBER OF DIRECT REPORTS

Total – 3 (3 perm)

MAIN PURPOSE OF THE ROLE

The primary focus of the Cross Functional Technology Management role is accountability for the central reporting function that covers all of EMEA Technology. This includes establishing and maintaining the frameworks required for standardised and accurate reporting, performance and communication, including the Key Performance Indicators (KPI’s) and service level agreements (SLA’s) across all departments in EMEA Technology. This includes identification of risks and mitigating actions.

This role requires regular and detailed collaboration with all the EMEA Technology leadership team in order to deliver what is required. There is also extensive collaboration required with the Finance and HR business partners and the Business Management teams for EMEA Securities and EMEA Bank. It also includes regular liaison with Head Office Tokyo partners for Bank and Securities.

• Manage effective communication, liaison, reporting and provision of management information to the wider Bank and Securities Head Offices
• Provide a central reporting function for the whole of EMEA Tech
• Standardise all reporting for EMEA Tech where possible to ensure stakeholders needs are met.
• Drive the delivery of governance activities which includes regulatory request management, and maintenance of a governance framework for management, performance and communication, collating inputs including KPIs across all EMEA IT functional towers.

KEY RESPONSIBILITIES

Centralised Reporting for EMEA Technology

• Accountable and responsible for the design and delivery of a central reporting function for the whole of EMEA Technology and Securities Internationally
• Accountable and responsible for ensuring all EMEA Technology wide reporting is standardised for the delivery to wider forums and that information is complete, accurate, delivered on time and to the expected quality standard
• Accountable for providing and maintaining a framework for managing EMEA Technology performance including key performance indicators (KPI’s) across all functional towers in the department
• Responsible for the delivery of governance activities to the expected quality standards and timeframes, including management of responses to regulatory requests and other internal adhoc requests
• Accountable and responsible for managing effective communication, liaison, reporting and provision of management information to the wider Bank and Securities Head Office

Technology Management & Support for EMEA Technology

• Responsible for establishing and executing a Performance and Business Management (PBM) plan for EMEA Technology and Securities International with clear deliverables and activities relating to department outcomes
• Responsible for ensuring all EMEA Technology and Securities International department wide activities are managed and coordinated in order to provide a single consolidated view of the department
• Accountable and responsible for setting out an approach for EMEA Technology for all business management disciplines and related activities
• Responsible for holding each business management team to account for the activities expected from each department
• Providing business management expertise and instilling good business management discipline across the department including ensuring people understand what it means
• Centrally manage and orchestrate any significant request related to financial, human resourcing and cross Tech which requires IPR governance
• Challenge management information and report findings on behalf of the CIO
• Responsible for overall coordination and representation of the 3-year medium term business plan (MTBP) as well as reporting against key successes and progress.

Service Execution

• Ensure effective communication, liaison, reporting and provision of management information to the wider bank and Securities Head Office.
• Standardise reporting for the EMEA IT department for all stakeholders.
• Collate inputs including KPIs across all functional towers.

People Management

• Responsible for people management across the planning team, managing the current and future capabilities and capacity of the team by leading appropriate hiring, reorganisation and training efforts
• Lead by example, demonstrating the right culture and behaviours required in the bank and Securities.
• Ensure that IPR teams are appropriately organised and adequately resourced by staff with appropriate skillsets in order to achieve its strategic objectives and accommodate expected growth in volume.
• Lead, direct and manage staff within the team to ensure that they:
  • Understand the responsibilities applicable to their roles
  • Comply with company policies and procedures
  • Conduct themselves in a manner commensurate with company values
• Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans.
• Ensure appropriate training is in place to fulfil current and future skill requirements.
• Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.

Risk Management

• Identify key risks within the team, assessing and mitigating those risks in accordance with the appropriate risk management framework.
• Monitor and control operational incidents across the team, identify root causes and implement the necessary controls and processes to prevent a recurrence.

Culture & Leadership

• Actively lead the integration of Bank and Securities technology functions.
• Promote the MUFG values-led culture which is inclusive and diverse.
• Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.
• Find ways to strengthen working relationships with stakeholders, including business teams.
• Lead by example in building relationships across Bank and Securities Internationally, establishing a stronger peer network and helping to strengthen collaboration. Build strong relationships with internal and external stakeholders to understand industry best practice, influence change and promote technical credibility.

WORK EXPERIENCE

Essential:

• Experienced in managing an IT Control/Risk/Governance function
• Strong track record of managing teams and building effective partnerships with peers.
• Experienced in a managing strategic planning function.
• Experienced in using a best in class planning process and toolset.
• Proven track record of delivering programs and projects and demonstrating business value.
• Proven track record on delivering of delivering a standardised reporting service.
• Experience in managing teams located across the globe, including offshore, relationships.
• Proven experience of managing complex plans, including comprehensive experience in risk and issue management as well as dependency management.
• Leadership and management within a global banking environment.
• Proven technology and planning experience and understanding.

Preferred:

• Experienced in writing and implementing an IT operating model including financial management
• Comprehensive understanding of EMEA IT policies, processes and standards.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• An understanding of IT Control, Governance, and IT/Cyber Security
• Experience of delivering a program of work to improve the IT control environment across all the disciplines detailed above.
• Experienced in writing and maintaining a set of IT policies, standards and procedures.
• Excellent collaboration and communication skills with MD level and subsequent grades.
• Ability to understand detail and communicate it in a simple and meaningful way to others.
• Ability to understand technology services, systems and costs and the relationships between the data.
• Excellent team leadership and mentoring skills.

Education / Qualifications:

Essential

• Degree educated and / or equivalent experience.

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and priorities work accordingly
• Strong decision-making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem-solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurized environment
• Strong numerical skills
• Excellent Microsoft Office skills
• A confident approach, with the ability to provide clear direction to your team
• Excellent managerial/leadership experience
• The ability to lead a high performing team
• A strategic approach, with the ability to lead and motivate your team
• The ability to articulate and implement the vision/strategy for the department

PERFORMANCE AND DUTIES

The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.

As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.

MANAGING CONFLICTS OF INTEREST

• The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.
• The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
• The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
• Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
• The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.