Head Of Customer Service

Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.

Top reasons to join this Client:

• Starting Basic Salary to £70k per annum.
• + Company Bonus Scheme.
• Work from well-equipped offices in the Crawley Business District.
• Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.
• New role owing to continued company growth.
• Excellent career progression as the company continue to scale globally.
• Opportunity to impact this luxury brand, ensuring outstanding customer experience.
• Rewarding blend; hands on Customer Service & order management & team leadership.
• Collaborative team approach & fast paced company culture.
• 21 days holiday with an additional 2-4 days off every Christmas.
• On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.

Core responsibilities will typically include:

• Training & leading a small team.
• Hands on responsibility for all Customer Service, orders, admin & problem resolution.
• Maintaining ticketing system in HubSpot.
• Overall responsibility for success of team, implementation of new processes.
• Managing and acting upon customer feedback and NPS, ensuring continuous improvement.
• Establishing best practice and strategy.

Essential Qualifications, Skills & Experience:

• Hands on experience leading a Customer Service, customer success, customer experience or sales order management team.
• Previous experience gained working in a high growth product-based business.
• Proven success in defining and delivering customer excellence / success strategies.
• Experienced handling a high volume of Customer emails and calls.
• Natural communicator, highly organised with exceptional attention to detail.
• Passionate about delivering exceptional Customer experience.
• Competent on MS Office Suite
• Natural affinity with data, & utilising this data to drive improvement.
• Used to working with a CRM, order management system or ticketing system.