Head Of Ecommerce

Head of Ecommerce

Location
1-2 days in our Head office per week

Become a Head of Ecommerce

As the Head of Ecommerce at The Works, you'll be the driving force behind our online retail strategy. Your mission: to shape innovative initiatives that elevate the customer experience, fuel revenue growth, optimise operations, and seamlessly connect our digital and physical spaces. With a team of 12 experts under your leadership, we're seeking a strategic mind knowledgeable in ecommerce trends and consumer behaviour, to navigate this exciting journey & to really make your mark!

Our Culture 

The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic?you. 

Our environment is always moving and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations! 
Your Mission

Profitable Online Sales:

• Craft and execute clever strategies to boost online sales across different channels.
• Keep an eye on market trends and customer insights to spot exciting opportunities for revenue growth.
• Lead efforts to make online shopping an awesome experience for our customers.

E-Commerce Strategy:

• Take charge as the website owner, making sure it aligns perfectly with our omnichannel goals.
• Team up with colleagues from different departments to seamlessly blend online and offline channels, coming up with cool ways to connect with customers.

Team Leadership:

• Be the inspiring force behind our awesome ecommerce team, creating a vibe of teamwork, innovation, and constant improvement.
• Give clear guidance, set performance expectations, and mentor the team to smash both individual and group success.

Website Optimisation:

• Watch over the website's performance like a pro.
• Deliver plans to boost conversion rates and make the user experience even better.
• Team up with IT and Digital Marketing for innovative website updates.

Operational Efficiencies:

• Find ways to make things run smoother and faster.
• Work closely with internal teams to make sure orders get fulfilled seamlessly.

Stakeholder Management:

• Build solid relationships with commercial, digital marketing, marketing, IT, supply chain, and finance.
• Team up with others to make sure our ecommerce plans align with the company goals.

Inspirational Website:

• Help make our website a place people want to shop.
• Work with creative teams to add some visual and emotional life to the website.

Web Analytical Framework:

• Make sense of how the website is doing and use that info to make things even better.
• Tell stories with digital insights and data to guide our decisions.

3rd Party Collaboration:

• Team up with outside partners to make our website even more awesome.
• Chat with Tech Services to find vendors who can help make the website even better.
• Keep an eye on what's happening in the industry and what the competition is up to.

Skills that will set you apart

• Experience leading ecommerce teams & boosting online sales.
• Experience in navigating multi-channel strategies for a solid online presence.
• Optimised websites, levelling up trading and merchandising processes.
• People-person with a knack for getting diverse teams to collaborate.
• Knowledge of using digital analytics for sharp decision-making.
• Pro at managing projects and delivering success.

Behaviours that will set you apart

• Good at communicating and leading.
• Ability to influence decisions effectively.
• Works well with teams across departments and in the digital space.
• Comfortable presenting to both big and small groups.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!

• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Holiday –33 days including bank holidays.
• Holiday Purchase - Purchase an additional 5 days

• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

• Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan– To support your everyday healthcare costs.
  
• + Loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do