Head of Estates & Operations

Contract: Permanent, Full-Time

Salary: £60,00 - £70,00 per anum 

Closing Date: 23.59 onTuesday 19th March 2024

Interviews will be held week commencing 1st April 2024.

Centrepoint is the UK's leading youth homelessness charity. We help vulnerable young people by working with them to ensure they have the support they need to move onto a Job and a Home.

At the very core of what we do are our 90 Support & Housing services across the country.  We have 65 supported housing services as well as floating support, Housing First, outreach, resettlement services as much more, working closely with our national Health, Learning and Employment functions.  We can’t be too bad as we won the Supported Housing Provider of the year at the UK Housing Awards in 2021!  But we know we can do even better and we are on a journey to improve and meet the very high standards we have set ourselves through our HOMES improvement programme and Ofsted supported housing regulation.

This is a challenging role. We run over 60 different services across London in 15 different local authorities so there is a lot going on!  But it is a deeply fulfilling role working alongside a deeply motivated team trying to continually improve and ensure the best offer and the best possible outcomes to the young people we support, including direct line management of the 6 Operations (or Area) Managers in London.  The majority of the services are supported housing so you will have the ability to ensure excellent support, safeguarding and service delivery for vulnerable young people across different sites, as well as a consistently tight and well-administered housing practice in areas such as rent collection and void turnarounds.  We also deliver Housing First, family mediation an floating support services.  You will also need to work closely with our specialist services offering therapy, access to jobs and education and other specialist interventions.

We are seeking someone to lead a dynamic team to ensure we keep improving and maintain our standard that we offer the best portfolio of services to young people anywhere in the country– if not better!  You will need a strong commitment to values and servant-hearted leadership, the ability to make a wide range of staff feel included in what’s going on and valued for their important contributions.  You will need to be able to grow positive relationships with a wide range of internal and external stakeholders, especially Local Authority commissioners.  You will also need to have the composure and experience to manage crises and the rare occasions when things go wrong.  You will have the ability and bandwidth to be in control of over 60 services across London, maintaining good judgement in day-to-day decisions and effective application of systems such as quality assessments, performance monitoring, budgets, supervisions and more across the patch.  You will also be an influential voice in the leadership of our services across the country.

We are looking for that special person to join our team and make our services for young people as good as they can possibly be.

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We particularly welcome applications from anyone with direct experience of being homeless or using young people's services and from diverse backgrounds – mirroring the diversity which we celebrate amongst our staff and young people.