Head of Frontline Ecosystem

Head of Frontline Ecosystem
Join a digital first bank that’s powered by people.
Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.
We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn and expand your skills, plus we will support you every step of the way as you grow your career.
You will be responsible for the delivery and overall success of a number of critical and complex programs. You will lead the Technology delivery streams, own key relationships with senior business stakeholders and be responsible for informing department management on progress, performance and risks.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
• Build strong relationships with senior business stakeholders and sponsors – managing competing priorities across a complex book of work
• Collaborate with stakeholders to help finalise the CRM strategy aligned with Wholesale's overall business and tech strategies.
• Collaborate with stakeholders to define and prioritise product features and requirements for CRM and BFCR portfolios
• Develop and maintain a CRM product roadmap that aligns with the business strategy
• Work with cross-functional teams to ensure that product development is on track and meets quality standards.

To be successful in this role you should meet the following requirements:
• Great understanding of Microsoft ecosystem including Dynamics 365, Power Apps, Azure, Cognitive Services within financial services
• Provide senior technical and overall leadership to the technology teams, maturing agile and DevOps practices
• Strong focus on the resilience & scalability of the platform, pro-active monitoring to regular assessment of the performance and championing any improvements need across the technology landscape
• Must be a technologist, who can lead engineers, mature ways of working and promote and agile culture.
• Able to understand complex business strategies and translate into simple IT solutions
This role is based in London.
Opening up a world of opportunity
 
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500