AddressLocation: Hybrid - Chicago, London, or Amsterdam - Standard Business Hours
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Head of GBS Efficiencies at a glance
The Global Head of GBS Efficiencies is a strategic leadership role responsible for driving continuous improvement, standardization, and automation within our Global Business Services (GBS) operations. This position will oversee a portfolio of initiatives aimed at enhancing operational excellence and efficiency across end-to-end processes and stakeholder engagement. The role involves collaboration with both internal teams and external business process outsourcers (BPOs) to achieve standardized and improved processes.
What's on the menu?
Continuous Improvement Leadership:
Responsible for developing and govern the end-to-end Continuous Improvement processes, including opportunity identification, prioritization, implementation, and delivery of the savings / value.
Partner with Zones GBS teams, Business teams and suppliers for the CI process
Lead and manage the GBS CI project portfolio, ensuring alignment with overall GBS strategy.
Develop a strategy to leverage the use of Technology to support the CI processes, including but not limited to Process Mining (i.e. Celonis), monitoring dashboards, etc.
Six Sigma/Lean and Agile Methodologies:
Own and deploy programs to promote six sigma/lean and agile methodologies within the GBS operations team.
Identify opportunities for broader GBS team training in various capabilities, including analytics and project management.
Global Governance Liaison:
Act as a liaison with global business process experts and third-party operators to ensure alignment with global standards.
Responsible for the KHC Robotics program:
Manage and prioritize robotics demand, then coordinating with IT infrastructure to manage hardware capacity
Acts as the liaison to relevant IT functions (IT security, architecture, infrastructure, etc)
Recipe for Success: Apply Now if this sounds like you
I have an MBA or preferred work experience
I have experience in leading teams of 5 or more members.
I have strong collaboration and communication skills.
I have a Blackbelt certification or demonstrated ability to deliver complex projects.
I have experience in change management for new tools and processes.
I am effective at establishing trust, building business relationships, and problem-solving.
I have organizational agility with the ability to get things done through formal and informal channels.
I have strong prioritization skills and a results-oriented mindset.
Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.
We hope to find you a seat at our table!
