Head of Insights, CCO HSBC UK

Digital Business Services (DBS) provides essential support for the bank through operations, technology, key central business services such as procurement and real estate management, and a worldwide network of Chief Operating Officers.

The HSBC UK Chief Control Office has direct accountability for Digital Business Services, Finance, Risk, Compliance, Human Resources, Legal and Wealth & Personal Banking. Our team has responsibility for embedding the Non-Financial Risk Framework across HSBC UK and directing risk and control remediation (as required). In addition, this team needs to spearhead and influence conversations with Senior Management and Regulators.

The role is critical in the context of increased internal, as well as external (e.g., Local regulator / PRA / FCA) attention to identify, measure, evaluate, control, and manage risk effectively. You will support the safe growth of HSBC UK by ensuring that CCO activities align to the COO and wider HSBC UK strategy.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 

In this role you will:

• use insights to support the scoping and delivery of thematic review activities and effectively communicate results to global stakeholders to drive positive changes in risk management.
• ensure consistent and reliable data insights/dashboards and reporting insights quality is delivered.
• act as the overall quality assessor of all data insights/dashboards and reporting products published to the role holder’s business(es) or function(s).
• drive a culture of continuous improvement in data insights/dashboards practice, products and overall proposition, both within allocated regional business/function and cross-firm.
• work collaboratively with CCO Governance and Risk & Controls Business Partner teams to deliver against the data analytics strategy for the business.

To be successful in this role you should meet the following requirements:

• Interpret and analyse structured and unstructured data, and an ability to generate key insights and intelligence is essential
• Knowledge and experience of data analytics, automation and data visualisation tools and techniques is required.
• Identify opportunities for process improvements and implement control best practices across in-scope business areas.
• Clearly articulate the impacts of scenario analysis and put forward solutions/ recommendations for consideration
• Good understanding of tools like Helios and an experience in Governance, Reporting, Risk and Controls Management and/or assurance is desirable.

This role is based in Birmingham, Sheffield, Leeds, Bristol, Edinburgh. UK Hybrid..

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500