Head of Internal IT

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 32 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio.

Requirements

Methods is currently recruiting for a Head of Internal IT to join our team on an 18 month fixed term contract . This role will be predominately based in our London office with remote working as feasible.

The main function of this role is to take responsibility for the delivery of service support to all areas across the business.  The individual will be tasked with ensuring service levels are met or exceeded. The Head of Internal IT will also take responsibility for managing and improving IT Service Desk provision, and for managing the 1st Line Support Team.

 As an Head of Internal IT, you will be able to demonstrate a career working in fast paced IT Service Management role. This will incorporate expertise in Incident, Problem & Process Management.  Experience with Microsoft Office 365 cloud services is essential.  Knowledge of ISO 27001 Information Security standard is highly desirable.

 Main Responsibilities:

• Manage major / significant incidents and act as a final point of escalation
• Full IT Services Management
• Project / technical change for IT Services
• Define IT processes and communicate across the business
• Manage and maintain IT procedural documentation
• Manage service improvement projects
• Manage supplier relationships
• Demonstrate and adhere to IT governance working within our ISO27001 accreditation
• Prioritising tasks by importance (focusing on business needs not personal or peer gratification)
• Managing task assignment to ensure an even spread of skills and experience.
• Establish and maintain a case/ticket logging process in order to provide an auditable and priority focused toolkit as well as be able to provide management visibility in relation to productivity and efficiency.
• Full Documentation of IT processes including regular day to day IT tasks.

Security

• Data security is top priority at Methods; you will need to be proactive in keeping network permissions in check and to oversee/ take part in any data security audits.
• As and when any additional security certifications are required you will need to be proactive in assisting with this, and Methods will fully support this process as needed.

IT Projects (upgrades, service deployments)

• Providing regular evaluations of the services the company uses (or could use) to reduce cost and improve productivity.
• Applying consideration to deployment strategies in planning and communication.
• Providing leadership and close management to the team throughout IT projects in order to achieve deadlines while limiting interruptions to business as usual.

User Devices (purchase, configuration, repair & retire)

• Company devices and networks life cycle needs management oversight in order to optimise cost, relevance and usefulness.
• Ensuring that changes to User Access Rights follow the change control procedure

Compliance Management and Reporting

• Ensuring all Company data is stored in a secure location.
• Alerting all users to compliance requirements where any risks are identified
• Maintaining reporting and documentation for ISO 27001
• Maintaining the Company list of all Apps and Services in use, including all collaboration, communication and storage resources.
• Ensuring the maintenance of a working asset register

Training

• Proactively encouraging the upskilling of the IT team to support the services being used across the company.  Best Practice should be actively encouraged and will ensure adherence to our standards across the team and company.

Essential Criteria

• Degree Educated in an IT discipline
• Experience with Microsoft Office 365 cloud services is essential.
• Knowledge of ISO 27001 Information Security standard is highly desirable.
• Incident Management
• IT Service Improvement
• People Management
• Supplier Relationship Management
• Good communications skills – articulate, good verbal and written English
• Flexible attitude, works well under pressure
• Practical, good common sense, ability to be proactive, use initiative and multi task
• Diligent, responsible and trustworthy for dealing with highly sensitive information
• Experience with Microsoft Office 365 cloud services is essential.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website (url removed). If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring, and thought-provoking leadership
• A supportive and collaborative environment

As well as this we offer:

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ((url removed)/careers/benefits)