AddressAbout us
When you work with us you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC) there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
Responsibilities
• Leadership of account management team (resource & succession planning, budgeting, recruiting, performance reviews, etc)
• Skill & capability development of Acct Mngrs to world-class, incl. formal training, community building, best practice sharing, coaching on AM role expectations, etc.
• Leadership of (DSC commercial) business processes related to existing customers like CXM, renewal planning, contract lifecycle compliance, etc.
• Championing of global/ regional Account Management programs on country level, e.g., Customer BASICS
• Regular alignment with other closely related functional leaders like Business Development, Operations, Solution Design, etc.
• Contributing to the country's business success through a highly relevant and effective Account Management function
• Customer Experience / driving positive change towards a customer centric organization
• Retention of existing business
• Increasing share of wallet with existing customers
• Representation of country on regional Account Management Leadership team
• People & Team Management
Requirements
• 10+ year experienced in related job
• Leadership skills and experience, esp. in matrix environments
• Experience in a client-facing role and commercial acumen
• Resilience & Confidence - being able to stand one's ground when dealing with tough and highly demanding stakeholders
• Exceptional communication, facilitation and presentation skills at all levels
• Contract logistics background is preferred
