Head of Luxury Sales and Customer Relationship Management

The Role:

We are seeking an experienced Sales and client relationship leader to manage a sales team. You will be entirely customer-centric in approach, with a deep understanding of Luxury customer service and an ability to cater to the high-level needs of clients. You will guide strategy and provide mentorship to build strong client relationships, meet sales targets, and deliver exceptional service.

This role offers a unique opportunity to blend the worlds of art, technology, and luxury, making a significant impact in the ever-evolving creative industry.

Key Responsibilities:

1. Team Management - Lead and motivate team members, providing coaching and development opportunities and ensuring they are motivated, trained, and equipped to deliver exceptional customer experiences.
2. Client Relationship Management: Build and maintain long-term relationships with HENI clients, understanding their preferences and delivering tailored solutions that meet their needs.
3. Sales Strategy Development: Collaborate with senior management to develop and implement effective sales strategies that align with the company's vision and market trends in luxury art services.
4. Performance Monitoring: Regularly review team performance, set achievable targets, and provide constructive feedback and coaching to drive continuous improvement.
5. Data Analysis: Maintaining and using a database to inform and optimise our client relationship strategy.
6. Event Management: Oversee and participate in events and exhibitions, representing the brand and services to upscale clients and industry professionals.

Ideal Candidate Profile:

1. Experience: Proven background in managing a sales team, preferably in the arts or luxury goods sector.
2. Skills: Strong leadership abilities, excellent communication and interpersonal skills, adept at relationship building and client management.
3. Customer-Centric Approach: A deep understanding of VIP customer service, with an ability to cater to a variety of needs of HENI clients.
4. Team Development: Experience in training and nurturing sales teams, with a focus on high performance and client satisfaction.
5. Education: A degree in Business Management, Sales, Marketing, or a related field is desirable.
6. Personal Attributes: a passion for the arts, luxury goods coupled with a drive to succeed and grow within a vibrant and cutting-edge data lead art services environment.

Due to the volume of applicants, unfortunately we will not be able to respond on an individual basis and we will not be able to share individual results.