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Form of workTesco Online is the biggest online grocer in the UK and one of the largest in the world. Digital growth is core to Tesco’s future strategy and this role will be pivotal in driving customer growth plans and trading a new marketplace allowing Tesco customers access to a larger range of new and exciting products.
The role has regular exposure to senior stakeholders across Customer, Online and Technology functions. Working within an agile set up, this role would suit someone who is comfortable working collaboratively to lead teams in trading both the new marketplace website and a cross functional group of marketing specialists within the Customer function known in the new agile ways of working as a ‘centre of expertise.’
You will be responsible forFollowing our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Leading a trading and content team of 4 to ensure the marketplace product selection and trade plan is effectively promoted to customers to drive sales and basket metrics.
- Owning the definition of the onsite marketplace trade plan and accurate execution of all onsite content, ensuring a combination of specific marketplace promotional plans and clear connection and alignment to broader Tesco campaigns and events.
- Definition and management of the seller trade plan in collaboration with the seller partnership team.
- Leading an agile ‘centre of expertise’ – bringing together a group of specialists from within the Customer function and ensuring smart and efficient use of agile working practices, clear OKR setting and ‘inspect and adapt’ methodologies.
- Leading this group to define and build an annual ‘through the funnel marketing’ plan and delivering against key customer metrics including active customer numbers, awareness, and desired CRM outcomes.
Operational / technical skills relevant for this job:
- Strong working knowledge of ecommerce and digital marketing
- Ability to define annual customer growth priorities and set clear acquisition and retention targets
- Strong project and stakeholder management skills
- Strong commercial acumen and understanding
- Strong communication and storytelling skills
- Ability to influence at all levels
- Broad stakeholder management, including executive levels
- Business development and negotiation with commercial partners
Experience relevant for this job:
- Team management and development, ideally of a multi-function operational team
- Record of effective planning and delivery of cross-functional initiatives
- Demonstrated leadership in ecommerce or a large digital initiative
- Ideally experienced in at least two of the following areas: ecommerce trading and operations, ‘through the funnel’ communications
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About usOur vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
What’s in it for youWe’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
- Annual bonus scheme of up to 45% of base salary
- Car allowance of £7,320 per annum
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Private medical insurance
- Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
- Life Assurance - 5 x contractual pay
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- The right to request flexible working from your first day with us
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
- A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
Click Here to read more about the full range of benefits we have available for our colleagues
