Head Of Operations

Head of Operations | Central London | Full Time | £75,000-£85,000 

Our client’s vision is to be the best and most caring luxury cleaning company in London.

Do not miss this opportunity to join them as their Head of Operations and lead its operational team to deliver impeccable cleaning services to 170+ client sites.

Reporting to the Managing Director, you'll play a pivotal role in setting the strategic vision for operational excellence and client satisfaction.

This is an exciting opportunity to join and lead a vibrant family team! You will strive for high standards while fostering a culture of comfort and happiness. You will enjoy a well-equipped office, complemented by a nearby public gym – for which the company cover membership costs – reflecting their commitment to providing an enriching workplace experience.

Come be a part of a team that values your well-being and encourages your leadership potential!

Are you the right person for the job?

• Previous experience as Operational Lead in the cleaning industry
• Ability to manage and implement strategic change
• Genuine passion for sustainability and the environment
• Flexible with a 'can do' attitude
• Enthusiastic, positive, and motivational
• High level of integrity and transparency
• Proficient in technology and experienced in budget management
• Excellent team and people management skills
• Strong communication and relationship building skills
• Ability to prioritise and manage multiple activities simultaneously

What will your role look like?

• Leadership and Strategy: Demonstrate the company’s values, drive a culture of customer excellence, and develop strategic objectives in line with the Managing Director
• Service Delivery: Oversee the "Pursuit of Excellence" approach, ensure efficient communication with clients, and drive strategic transformation in service delivery
• Finance: Manage contracts, oversee budgets, and identify ways to improve profitability and business growth
• Staff Management: Line manage key team members, monitor performance, and contribute to recruitment and staff development
• Quality and H&S Compliance: Implement and maintain SOPs, and QMS, and ensure compliance with health and safety standards. Drive sustainability initiatives and keep registers up to date
• Travel: The role will require frequent travelling within central London to visit clients and teams/sites

What can you expect in return?

• Gym membership
• Potential company performance bonus
• 28 days annual leave
• Company pension
• Excellent public transport links

Our client’s focus is on investing in someone ready to contribute their unique value to the company, propelling them forward. As you grow with the company, the possibility of advancing to the Operations Director role awaits you down the line. Join the team on this journey where your skills are recognised and your career can flourish!

If your CV is successful, our client will contact you over the phone; followed by a formal interview over Teams.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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