Head Of Operations - Medical

translate plus, an award-winning Top 10 international Language Services Provider, including, Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands.

Recent recognition awards for translate plus include an award for “Great Employers”, and an award for “Women in Business”, more details can be found on our website regarding these two great achievements.

translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programmes to help promote mental and physical well-being.

translate plus is an equal opportunities employer and welcomes applications from all sections of society and do not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

As the Head of Operations for the Medical Division at translate plus – a Publicis Groupe, you will play a crucial role in managing and overseeing the operations of our medical translation services. This position requires a candidate with extensive experience in managing pharma clients, excellent communication skills, creative experience, and a strong background in translation.

Responsibilities:

1.Client Management:

- Manage and build relationships with pharmaceutical clients, ensuring their needs are met and expectations are exceeded.
- Collaborate with clients to understand their specific requirements and provide tailored solutions.
- Act as the main point of contact for client inquiries, concerns, and escalations.
2. Operations Management:

- Oversee the day-to-day operations of the Medical Division, ensuring smooth workflow and efficient delivery of services.
- Develop and implement operational strategies to optimize productivity and quality and best practice
- Monitor project timelines, budgets, and resources to ensure successful project completion.
- Identify areas for improvement and implement process enhancements to drive operational efficiency.
3. Team Leadership:

- Lead and mentor a team of translators, project managers, and other operational staff.
- Foster a collaborative and positive work environment, promoting teamwork and professional growth.
- Provide guidance and support to team members, ensuring their adherence to quality standards and client requirements.
4. Strategy:

- Troubleshoot and develop innovative solutions and strategies for the Medical Division.
- Collaborate with the creative team to enhance the visual and interactive aspects of medical translation projects.

Requirements:

- Bachelor's degree in a relevant field (e.g., Translation, Life Sciences, Business Administration).
- Proven experience in managing pharma clients within the language services industry and a special focus on approval processes across all pharma divisions.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders.
- Strong background in translation, with a deep understanding of medical terminology and industry-specific requirements.
- Demonstrated leadership skills, with the ability to motivate and inspire a team.
- Creative thinking and problem-solving abilities to drive innovation and continuous

What we offer:

• Work in an Iconic office complex

• Career development and progression possibilities

• High quality trainings (via in-house and external trainers) and access to thousands of on-line/e-learning courses to develop essential, functional, and industry skills (via Publicis Marcel, LinkedIn Learning, etc.)

• Access to worldwide job/gigs opportunities within the Publicis Groupe

• Work your world – As part of the Publicis Groupe policy, up to 6 weeks of working from a different country after 1 year.

• Café Marcel- Networking opportunities with fellow colleagues in the Publicis Groupe all around the world

• Inhouse subsidised Publicis Groupe restaurant

• Access to subsidized wellness activities (acupuncture, manicures, and massages

• Staff discount at bars and restaurants in the local area around the office

• Staff discount at Westfield shopping centre

• Life assurance and Income protection (disability benefit)

• Paid leave days increase on a yearly basis

We offer competitive compensation packages and a dynamic work environment that encourages growth and development. If you are a highly motivated individual with the required experience and skills, we invite you to apply for the position of Head of Operations, Medical Division at our Language Service Provider.

We also offer an extensive Employee Benefits Scheme, which includes:

• Team building events

• Working from home

• Flex hours

• Office equipment allowance

• Family-friendly policies (extended maternity/paternity leaves etc)

• Breakfast, fruits, tea, coffee, cereal

• Team lunches

• Easter hamper

• Pizza day (in office)

• Flu vaccine

• Eye test (if required by the employee)

• Friday drinks

• Summer Gathering

• Christmas gathering

• Christmas gifts/vouchers

In addition to the general benefits scheme we also offer a Service Recognition Plan, which means that with every year at translate plus there are additional rewards for employees such as extra holidays, dental insurance, bonus payments, treats & vouchers, etc.

Do you want to work for a market-leading company?

If you cannot wait to become the next member of our successful team, please contact us now!

Please note that we normally receive a very large number of applications. We aim to get back to you as soon as possible should you be invited for an interview. If you are not invited for an interview at this stage, your application will be saved for future consideration - with your explicit permission and as per our GDPR-policy and/or related official regulations.

Please note that only shortlisted candidates will be contacted for further steps in the selection process. Thank you for considering this opportunity with us.

For more information about our company and the services we provide, please visit our website or contact our Talent Department.