Head Of Product (Cost To Serve)

Job: Head of Product (Cost to Serve) (Remote UK)

This company provides an award-winning platform that enables the digital transformation of the world's leading energy suppliers. Using their proven integrated platform and operating model, suppliers can reduce Cost to Serve, improve the customer and agent experience, and deliver the innovative products and services needed to achieve net zero.

In A Nutshell

Head of Product (Cost to Serve), is a newly created role in this company, designed to work across their business and in concert with their Heads of Product in their established business units.

In this role, you will initially build and lead a dedicated cross-functional team to develop, implement and continually improve an empirical, data-driven approach towards prioritising engineering works, with a particular focus on Cost to Serve. You will apply this approach to identify and analyse opportunities to mitigate process bottlenecks and automate or eliminate repetitive manual and batch tasks, and manage these works through development to deployment, including measurement of outcomes, thereby delivering significant, measurable improvements in Cost to Serve across their and their customers’ businesses.

Having delivered some early and measurable improvements, you will start to consider how machine learning techniques can be applied effectively to create a step-change in Cost to Serve improvement. Utilising your knowledge and experience, and leveraging that of those around you, you will develop and test hypotheses for smart automations that bring transformational new experiences for their internal agents and for their customers’ agents. How might ML be used to more quickly understand their customers’ customers’ intent, and get them to the outcome they had in mind? This is one of the big questions you will be asking yourself.

This is an exciting role for an experienced, data-driven Product Management professional, ideally from the consumer energy space, to build and lead a winning team, and to apply their analytical problem-solving approach to help them develop and refine new ways of working that effect significant positive change across their business and industry.

Responsibilities

Develop and continuously improve an analytical data-driven approach to product improvement planning and execution with measurable outcomes, with a clear focus on Cost to Serve.

Build, lead, and develop a cross-functional product and delivery team including CX, data science, and engineering delivery squad.

Leverage the knowledge of experts across their business and collaborate with established Heads of Product to bring significant CtS improvements that contribute to scalable growth of their business.

Gain quick wins on high ROI works.

Develop and test hypotheses for the effective application of machine learning to transform their service delivery and form a cohesive strategy for the development of ML-powered services for their customers and their customers’ customers.

Develop, maintain and be able to clearly present/articulate an overall CtS improvement strategy, including short-term and long-term initiatives, that aligns with and delivers towards their overarching business strategy.

Support your strategy and initiatives with formalised business plans that allow their business to evaluate required investments in terms of expected ROI and anticipated risk, monitor success towards goals and risk, and make well-considered course corrections as needed.

Maintain the highest standards of quality in process, execution, product, services and documentation.

Key Skills

At least 8 years on formal product management roles, particularly in SaaS-based B2B2C products, ideally in the energy / utilities sector, with evidence of delivering measurable results.

Good appreciation of data analysis and interpretation; adept at leveraging data to identify opportunities for improving Cost to Serve and making informed product decisions.

A working experience of machine learning and artificial intelligence.

Strong technical aptitude to allow effective collaboration with engineering teams, and appreciation of technical feasibility and approximate level of effort.

Long- and short-term planning perspectives, the ability to translate and relate technical capabilities into a cohesive product strategy, and to relate that to their overall business strategy.

Other stuff

£’s: up to £85k.

Benefits; Private Health (Vitality), Pension, 33 days holiday inc BH, which can be taken whenever, Healthy rewards including 50% off Virgin Active membership, Caffè Nero coffee each week, 25% off healthy food at Ocado, Cinema tickets each week, Regular health & fitness checks, Mindfulness & relaxation support.

Location; They would LOVE it if their successful candidate lives in or near Nottingham, but they are happy to offer this role on a remote basis (as long as you can visit them once a month). They have a pretty cool office and people like to come out of choice, but they’re super flexible.

NB: for non-UK Citizens: we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are using a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

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Profile 29 recruitment keywords: Cost to Serve cts c2s product manager product management SaaS B2B2C energy utilities remote Nottingham Nottinghamshire hybrid digital data analysis data science machine learning artificial intelligence ML AI