Head Of Product Support - Air

Stevenage

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

Salary: £68,000 -£75,000 depending on experience 

What we can offer you:

• Bonus of up to 27% of base salary
• Pension of maximum total (employer and employee) contribution of up to 14%
• 25 days annual leave (plus holiday purchase)
• £300 per month car allowance
• Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.
• Fantastic site facilities, including subsidised meals, free car parking (and gym on site at Stevenage)
• Excellent career progression and development opportunities
• We may be able to offer a relocation package for this role

Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 2-3 days per week on-site.

The opportunity:

Provide leadership and technical direction in the delivery of in-service support for our range of air-launched products covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities. Working with Customers, Customer Support, Engineering, Business & Project Management, Sales & Business Development, Major Equipment Procurement, Partners and Suppliers, the Head of Product Support - Air will maintain & evolve the support strategy, and plan and deliver comprehensive, cost effective, in service support for their product range. The delivery of this in service support capability is critical to system availability along with user capability/satisfaction and thus MBDA reputation.

You are likely to be educated to technical degree standard or to have appropriate equivalent industry experience, and to have a good knowledge of the delivery of in-service support to the UK MoD and/or export customers.  Experience of working in an international environment is also highly desirable.

You will be leading a team of multi-skilled managers and support engineers working in a dynamic environment delivering for our in service customers and users, responding to issues and requests for help as they arise, as well as planning and implementing measures to ensure our ability to continue doing so until the out of service date for each system.

What we're looking for from you:

·         Educated to technical degree standard or have appropriate equivalent industry experience

·         A good understanding and practical experience of UK In Service operational needs with the ability to see User, Procurer, and Supplier perspectives

·         Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600)

·         An ability to work in an international environment (customers, team members and suppliers)

·         Effective people management skills and leadership behaviours

·         A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain.

Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.