AddressRole Title: Head of Quality Assurance
Location: Northampton / Glasgow
What will you be doing
The Head of QA is responsible for driving the overall strategy, framework and execution of financial crime and non-financial crime QA processes and controls. Critical to the role is continuing to evolve and embed an enhanced risk focused QA model to support the changing size, shape and strategic objectives of BPMS to ensure delivery of a high performing and sustainable QA function. The role requires the ability to process a wide range of information pertaining to financial crime and customer outcome risks.
Financial Crime has a devastating impact on our communities through its association to illegal drugs, human trafficking and terrorism. Criminals will always look for new ways to evade our systems and controls so we must look to constantly evolve to address new threats that’s why our mission is to Deter, Detect and Disrupt Financial Crimes, ensuring that we protect our clients, our communities, our shareholders and the firm. Financial crime is a top priority risk here at Barclays.
- Lead a global team who are accountable for design, execution and continued enhancement of the Quality Assurance Framework in accordance with Group policies and standards.
- Build and maintain ongoing feedback loop with operational stakeholders including business areas and control functions in 1, 2 and 3 LOD to ensure that requirements are incorporated into developing / optimising solutions and appropriately documented.
- Identifying weaknesses in systems, processes and controls covered by QA
- Identify, monitor and support the remediation of issues as they arise through QA
- Effective reporting of issues and recommended solutions to senior leadership to ensure that risks are identified and mitigated or managed in a sustainable way
- Responsible for the oversight, co-ordination and responses to requests from third parties (i.e. internal oversight or Regulatory bodies) in respect to Barclays approach to QA in relation to Financial Crime regulations.
We are looking for people who can help shape, influence and transform the Bank’s capabilities, ensuring we continue to disrupt financial crimes, and support and enable the right outcomes for our customers. The following skills are essential for this role:
- Degree level qualification or equivalent, with expert level knowledge of Financial Crime Risk.
- Expert knowledge of KYC and Anti-Money Laundering Regulation, Policies and Standards with significant experience of practical applications in complex and dynamic operational environment.
- Deep understanding and experience of financial crime regulation and regulatory environment
- Enterprise-wide, global scale leadership experience.
- Experienced communicator with proven stakeholder engagement skills, ability to negotiate and influence at MD /Director level and demonstrable collaborative approach.
- Communication of often complex technical issues to senior leaders to enable solutions to be identified.
- Strong organisational, planning and problem-solving skills, ability to multi-task and demonstrate flexible thinking
- Working knowledge of the BPMS Operational functions including associated processes, controls, applications and Services provided to the Business verticals preferred.
Although not essential it would be advantageous if you have the following skills:
- Strong problem solving skills and detail oriented
- Knowledge of Barclays Operations functions
- Experience in working, leading and delivering change within a time bound regulatory driven operation
- Financial Crime / Compliance / Risk Management related qualification preferred.
- Experience of coaching and developing team members to high levels of performance.
- Strong history of successful continuous improvement and process / control execution.
