Head of Resilience, Response & Recovery

End Date
Thursday 14 March 2024
Salary Range
£109,285 - £128,570
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Head of Resilience, Response & Recovery
SALARY: £111,469to£131,140
LOCATION(S): Bristol, Chester, Halifax, Leeds, Manchester, Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week presently, or 40% of our time, at one of the team hubs.
About this opportunity
As Head of Resilience, Response and Recovery you'll be responsible for defining and delivering the Group’s Severe but Plausible Scenario Exercising, Response and Recovery strategy, as well as ensure the Group has robust and tested response and recovery plans in place. This will enable us to deliver on our Grow, Focus and Change ambition, as well as our overall purpose.
A customer-centric and people first leader you'll create customer treatment strategies, protecting colleagues and delivering customer outcomes, when operational disruption occurs, be it in house or via a third (or nth party).
Leading a team of experts, you'll work in partnership to influence at the most senior levels, across platforms and the business. You'll deliver both specific and agnostic testing, knitting together the various exercising capabilities available from local outage, through severe but plausible to catastrophic.
In protecting our customers, organisation, and sector, you'll lead operational resilience industry engagements, including with regulators, representing the Group where appropriate to bring thought leadership and insight, and to support industry thinking.
As part of the Operational Resilience Leadership Team, you'll:

• Define, develop and lead the Group’s operational resilience testing strategy and engagement model across the Group.
• Lead the co-ordination of regulatory engagements and responses, including the preparation of materials regarding the Firms testing, response and recovery capability.
• Lead the team to embed the Group Exercising Strategy into the Business, Platform Teams and Group Functions.
• Work in partnership across the Group up to and including CIOs, Platform Leads, Pillar Leads, Group Sourcing & Supplier Management, Enabling Platforms (CSO for Cyber), and Business Resilience & Security Officers to deliver its severe and plausible scenarios testing.
• Ensure the production of SMART scenario testing reports, enabling and tracking remediation through to closure, taking ownership of the relevant scenario testing inputs to the annual Self-Assessment.
• Lead and mentor a team of operational resilience specialists, supporting individual development to help the team achieve their best.

Why Lloyds Banking Group
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What you’llneed:

• Specialist understanding of operational resilience regulation in the UK, plus strong understanding of international operational resilience regulation.
• Strategist, with proven track record of reviewing, designing, and delivering operational resilience testing strategies across a large financial services organisation.
• Strong operational resilience subject matter expertise and experience within the financial services industry.
• Strong leadership, partner management and collaboration skills, including ability to influence and negotiate with senior executives.
• Experienced leader, passionate about colleague development and growth, nurturing and developing talent both for today and into the future.
• Excellent communication skills, both written and oral, with the ability to adapt communication styles in aid of different audiences.
• Proactive self-starter with ability to self-organise, plan and prioritise activities, understanding complex issues quickly and take action accordingly.
• Ability to apply the latest operational resilience thinking to varied new business problems, or creative solutions to traditional problems.

And these would be really useful:

• Positive relationships with a broad network of operational resilience peers across the industry.
• Professional qualification in one of the operational resilience core proficiencies (such as CBCI).

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.