Head Of Retail

University Services
G.U. Heritage Retail Ltd
Head of Retail
Vacancy Reference: 146849
The salary band for this exciting and diverse role starts at £45,000 and the salary awarded to the successful candidate would be based on level of experience.
This post is full time and open ended (permanent)
G.U. Heritage Retail Ltd (GUHRL)
GUHRL is the University of Glasgow's retail subsidiary company. The GUHRL team runs the University Shop, the Hunterian Shop, the University's Online Shop, and supplies University departments with branded merchandise. We work hard to provide welcoming shops and excellent customer service, as well as a creative and supportive working environment for each other. The Company has a turnover in excess of £1.5 million annually and all profits are donated to the University. The turnover is expected to grow significantly in the next 1-4 years. There are currently around 30 colleagues and will expand in the future as the business grows. The retail business is part of the wider Commercial Services directorate and sits within University Services, based at the Gilmorehill campus in Glasgow.
This is a great opportunity for a new Head of Retail to join the G.U. Heritage Retail Ltd (GUHRL) team.
GU Heritage is a fast-paced retail business providing bespoke branded clothing, stationery and gifts in our busy University gift shop. Additionally we run the shop which supports the Hunterian Art Gallery where we sell bespoke gifts, exclusive art prints, jewellery and gifts, all of which support the customer gallery experience and exhibitions.
GU Heritage is a wholly owned sub co of the University of Glasgow. The entire retail team are part of the wider Commercial Services Directorate. You will report directly to the Executive Director of Commercial Services, and to the GU Heritage Board of Directors where you will prepare and present quarterly business updates. You will play a key role as part of the cohesive, agile Senior Leadership Team for the Commercial Services directorate.
We have recently expanded into bookselling with the acquisition of our established campus bookshop. This is a new exciting adventure for commercial growth with an existing experienced team of booksellers who run the campus bookshop and the online shop.
We are currently tendering to open a brand-new Food Mini Market with a franchise partner where we will work to fit out and open a food convenience store on our campus. We will recruit a new G U Heritage Food leadership and customer assistant team to run and grow this fantastic retail opportunity.
There are two other main areas of our business. We work with the various departments which are part of our 4 main Colleges which make up the University, helping them with smaller walk-in orders as well as significantly larger orders made up of the ranges we sell. Often, we design and source one off bespoke product ranges for specific department initiatives and University events. We have our own online e-commerce site, which we are continuing to grow with our web developer team who look after our customer order fulfilment with help from the shop team.
This is a great place to work, in a beautiful location, and you will enjoy a supportive, friendly team of colleagues to work with. You will enjoy a unique and diverse customer base who are advocates of what we do, who want us to succeed, and enjoy the part we play in the best possible student, staff and visitor experience.
Closing Date: 23:45 on Monday 29th July 2024
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension , benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.
We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Proud member of the Disability Confident employer scheme