Head of the Department- Reception and Reservations

Job Ref: AUC1065
Branch: Auchrannie Resort
Location: Auchrannie Resort, Isle Of Arran
Salary/Benefits: £40,000 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days from 7, including evenings and weekends.
Hours per week: 40
Posted date: 30/03/2024
Closing date: 01/05/2024

About Auchrannie

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa

About the Role
Reporting to the Business Development Manager, you will lead the development, progression and operational excellence of the Reception, Reservations, Country Club, Groups and Events and Spa Teams. This is a people focussed leadership position within the Auchrannie management team which requires excellent organisational skills, operational knowledge and team management ability to achieve 5 star service standards across all Front of House departments.

In this role you will:

• lead the smooth running of the Reception, Reservations, ASPA, Country Club and Groups and Events team.
• identify and action training development needs of individuals within the team and ensure all team members are delivering five-star awesome customer service.
• support succession planning across the Department by identifying and nurturing talent and working closely with the Aspa Manager and Reception Supervisors.
• enable a positive and engaged workplace culture where all team members feel valued and included.
• review monthly performance and analyse departmental results with Business Development Manager
• ensure that SOP’s for all departments are relevant, comprehensive and robust.
• assist in ensuring the most efficient systems and processes are being used within the team and recommend and implement changes as required.
• oversee department resource planning, rotas and recruitment to match business requirements
• provide front line cover as required to all the above-named departments

To be suitable for this role you will:

• demonstrate considerable experience in a Reception and Reservations management role, gained in a 4/5\* hotel or resort environment.
• be a naturally confident and engaging manager who demonstrates excellent people management skills and enjoys working alongside their team
• lead by example and deliver 5 star service with flair and personality.
• show a desire to learn and continue personal growth and professional development

This role presents a great opportunity for the right candidate to lead fantastic teams and capable managers within the Front of House departments. You will play an integral role in the management team of the Resort and the future of Auchrannie. The Front of House Manager position offers room to grow, progress and make the role your own. This position also affords the opportunity for an excellent work life balance within a Island beautiful location.

Why choose Auchrannie?

Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.
We offer a wide range of exclusive team member benefits including: -

• Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
• Free bike hire
• Exclusive resort discounts
• Share of resort tips (paid monthly)
• Employee wellbeing and assistance programme
• Team and social activities.
• Long service benefits
• Referral scheme
• Training and development opportunities
• Modern live-in accommodation available

Job Type: Full-time

Pay: £40,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking
• Profit sharing

Supplemental pay types:

• Tips

Work Location: In person