Head of Ticketing

The Head of Ticketing is a key role within the Audiences team, ensuring the smooth and efficient operation of all ticket sales and maximising revenue at the Donmar. The successful candidate will have extensive experience of working with a ticketing system such as Spektrix and will plan and deliver regular training sessions for Customer Service Assistants to ensure a consistently high standard of
customer service. The Head of Ticketing will provide regular financial and audience data reporting, feeding into audience development strategies and pricing initiatives. On a day-to-day basis the Head of Ticketing will provide leadership and strategic problem solving for ticketing operations, ensuring that data is managed in accordance with data protection and best practice. The Head of Ticketing will be passionate about excellent customer service, able to motivate and inspire, with meticulous attention to detail and strong analytical skills

Terms: Permanent, full time    Salary: £40,000 per annum

Application deadline: 12pm on Thursday 30 May

Interview round one: Monday 13 May     Interview round two: Week commencing Monday 20 May

Please apply through our application portal Breathe, where you can download and submit your application forms.

Please note that we do not accept CVs or cover letters; submissions received without correct forms, or outside of our online portal Breathe will be declined.

If you have any questions, or require an alternative format to apply, please email jobs@donmarwarehouse.com.