Company

SnowfallSee more

addressAddressLondon, Greater London
CategoryConsulting

Job description

At Snowfall, we're on a mission to revolutionise the travel industry. As a global travel tech scale-up, we collaborate with industry leaders in aviation, marine, and ground transport to deliver innovative software solutions. We’re fast-paced, high-growth, and pride ourselves on an incredible culture that transcends to our employees all over the globe. We’ve built a world-class team, and to continue our success, we are looking for a talented Head of Travel Operations to join us.

Our latest breakthrough, Junction, is reshaping travel experiences worldwide, offering a seamless platform for travellers and suppliers alike.

Your expertise will be crucial in ensuring that our travel agents, customers, and partners have a seamless experience while accessing and booking travel services through the Junction platform.


Responsibilities:

As the Head of Travel Operations, your role encompasses:

  • Overall management and performance of Travel Operations, including client servicing, employee management, and budgetary control.
  • Understanding and implementing client policies and processes, ensuring operational alignment.
  • Providing expertise on a wide spectrum of Travel supplier rules and industry knowledge.
  • Reviewing and optimizing work processes, procedures, and policies to enhance efficiency and effectiveness.
  • Monitoring operations performance, implementing improvement programs, and aligning with company objectives.
  • Serving as the primary liaison between account managers and operational staff, ensuring seamless communication and client satisfaction.
  • Managing key performance metrics, evaluating measurements, and driving continuous improvement initiatives.
  • Leading new business implementations successfully, collaborating with cross-functional teams to achieve objectives.
  • Managing overall budget and performance against budget, making adjustments as necessary.
  • Evaluating and maintaining operation staffing levels to meet business demands.
  • Handling all assigned administrative tasks effectively.
  • Leading change efforts within the team, providing clear communication and guidance.


About You:

To excel in this role, you'll need:

  • Bachelor's degree or equivalent work experience.
  • Minimum of five years of corporate travel experience, with managerial experience preferred.
  • Thorough knowledge of the travel industry, including GDS systems like Sabre and Amadeus.
  • Experience in creating SOPs and workflows for specialised travel.
  • Prior budget and cost management experience.

If you're ready to drive innovation and shape the future of Travel, join us at Snowfall and be part of our dynamic team!

Refer code: 3040389. Snowfall - The previous day - 2024-03-21 22:30

Snowfall

London, Greater London
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