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SalaryAbout the Role:
SAINSBURY CENTRE
Head of Visitor Operations
Ref: ALC1435
Salary on appointment will be £45,737 per annum, with an annual increment up to £52,841 per annum.
The Sainsbury Centre is a world-renowned art museum with one of the most celebrated collections in the UK. The Centre was founded in 1973 by Sir Robert and Lady Sainsbury, built on the gift of their extraordinary collection to the University of East Anglia and housed in Sir Norman Foster’s first ever public architectural masterpiece. The vision of our founders was to encourage visitors to have a fundamentally unique museum experience at the Sainsbury Centre. We live by this ambition today and currently our visitors come from all over the world to enjoy a beautiful and dynamic arts landscape across three floors of indoor gallery space and a 20-acre sculpture park stretching out through surrounding meadow, forest and lake. It is a wonderful place to work.
In this role, you will oversee all commercial and Front of House activity within the building. This includes leading and developing the Visitor Experience, Hospitality and Security teams to ensure consistently high standards of service and collaborating extensively with other teams within the building and across campus. You will deliver the commercial activity within the building and oversee retail, admissions, membership, publishing, licensing, hospitality, and venue hire and any other relevant income streams to maximise revenue and grow aspects of the Sainsbury Centre commercial operation. You will also be responsible for leading on excellent standards of customer service through management of all visitor facing teams, through continuous improvement of Visitor Experience operating procedures, and building management.
You must be educated to degree level or hold an equivalent qualification or have gained equivalent experience. In addition, you will have experience of working in a visitor, hospitality and/or retail setting and will have experience of managing and developing a team. You must be able to fulfil all essential elements of the person specification.
This full-time post is available immediately on an indefinite basis.
Benefits include:
- 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, medical centre, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
- Closing date: 30 January 2024
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Further Information
For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.
For an informal discussion about the post please contact Jago Cooper via Director.SC@uea.ac.uk
Job Type: Full-time
Salary: £45,737.00 per year
Work Location: In person
