Head Of Visitor Services

Head of Visitor Services

35 hours per week

£40,234 - £41,969 per annum

Our client is one of the UK’s fastest-growing nature conservation organisations and seeks to appoint a Head of Visitor Services to drive forward growth in income and engagement at the Trust’s flagship Nature Discovery Centres.

You will set the direction and lead the development and implementation of a joined-up Visitor Services and Experience Plan that builds on the current business, whilst looking to diversify and grow commercial opportunities for the future.

A confident communicator with strong influencing skills, you will generate ‘profit for purpose’ at the same time as ensuring the centres play their part for people and the planet too. The role spans both strategic planning, project and operational delivery and is a key member of the Trust’s Extended Leadership Team. This is a challenging and varied role, managing changing priorities and multiple workstreams.

You will have a track record in building and managing successful visitor-focused commercial operations and managing multi-site teams to develop year-round, high-quality, engaging and profitable visitor attractions. With a deep understanding of Visitor experience and customer care and the relationship to growing income and brand loyalty, you will have a successful track record of building and motivating high-performing teams to increase footfall, engagement, and income in order to achieve ambitious targets.

How to apply:

Please submit an up-to-date CV and supporting statement (of no more than 3 sides of A4) outlining how your skills, experience and knowledge are relevant to the role. When writing your supporting statement, please refer to the person specification within the job description. Ideally, your CV and supporting statement should be in an editable format, such as Word, so they can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: 29 February 2024 (midnight)

Assessment dates: 21/22 March 2024

Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

They are committed to creating a Movement that recognises and truly values individual differences and identities. They value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. They want their people to flourish, just like nature.

REF-211522