Head Therapist

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Head Therapist to join our talented Chuan Body + Soul team. In this role, you will ensure the standards of treatments are upheld and ensure the team of Therapists are fully trained in the various treatments, delivering consistent experiences to guests.

In the role of Head Therapist, your key focus will be to:

• supervise the Beauty Therapists with support from the Health Club and Spa Manager
• be responsible for all aspects of training of the Therapists
• ensure the Spa Concierge have good product knowledge and are able to retail
• be fully aware of treatment menus and product knowledge, working closely with our product houses and own Chuan brand
• carry out treatments on a daily basis
• inspect and ensure all treatment rooms are set up according to standards at all times
• maintain clear lines of communication within the Spa and hotel in general

Do you have? -

• experience in a similar position and environment with a firm understanding of excellence in customer service
• Spa/Beauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC is desirable)
• certification in beauty/massage therapy (Swedish massage is essential)
• real passion for training
• ideally knowledge of products including Kerstin Florian, Jacqueline Piotaz, Jessica
• excellent communication and interpersonal skills and is well-presented
• warm and caring attitude towards the health and well-being of clients
• the drive to work towards targets in treatment and retail
• the ability to work well in a team
• good time management skills