Health Professional Roles within Contract Management and Partner Delivery Directorate

Places for Growth and Social Mobility

As part of the Places for Growth Programme, we are committed to delivering a more geographically diverse Civil and Public Service that will better serve the public and ministers. As part of this initiative, we are continuously reviewing how we recruit into each location.

Postings will be made in merit order by location, this will be based on the geographical requirement at the time. A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the United Kingdom’s (UK) biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Contract Management & Partner Delivery Directorate (CMPD) is a Corporate Team within DWP. The role of CMPD is to ensure that our contracted employment and health suppliers deliver the outcomes the customer needs and the service quality DWP can be proud of.

We play a vital part in shaping the future of contracted employment and health provisions. Current CMPD structures include:

WCA auditor/observer roles with responsibility for quality assuring assessment reports written by our assessment suppliers and quality assuring assessments undertaken by our suppliers.

Through this campaign we are seeking to create a pool of healthcare professionals who as multifunctional auditors/observers, will utilise their expertise in respect of WCA to identify and help implement improvements across the end-to-end journey.

It’s an incredibly exciting time to be working in CMPD and this is a fantastic opportunity to join a department that touches the lives of citizens the length and breadth of the UK. What we do matters.

The WCA Auditor/Observer roles include the following Key Requirements:

• Undertaking clinical audits of WCA assessment reports produced by the Department’s contracted health suppliers and highlighting areas for rework and more general improvement.
• Undertaking regular reviews of assessment delivery by the Department’s contracted health suppliers and effectively communicating information and intelligence back to the DWP and Assessment supplier, to help understand and address any issues.
• Review and observe internal and the Department’s contracted health suppliers Clinical Governance processes, procedures and standards.
• Provide support to DWP Front Line Delivery to help improve benefit administration from initial contact, decision making through to appeal.
• Input into the development of Health Professional capability within DWP and its contracted health suppliers to the highest benchmark standards.
• Leading on elements of strategic and transformative change that impact the team.
• Identifying opportunities for continuous improvement of operational processes in line with DWP’s strategic objectives.
• Building and maintaining strong working relationships with a wide range of internal and external stakeholders working across organisational boundaries, including contracted health suppliers.
• Completing a programme of personal and professional development, to meet professional requirements for revalidation and including adherence to the Clinical Governance and Quality Standards Framework.
• Provide support and knowledge across other area’s as required to help drive quality assessments now and in the future.

These posts may involve some travel and occasional overnight stays.

For jobs located in Wales, the ability to speak Welsh is desirable.

Briefing/Candidate call

Candidates are invited to attend a briefing event via MS Teams where we will summarise the recruitment process and provide further information about the Directorate, the roles on offer and their future structure/development.

This will be held on 25th January 2024 between 17.00 and 18:00. Please join by clicking the attached teams link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_YzBkNTMyMWMtNDIzNy00ZmNlLThiZGQtZDU3ZDU3NjQzMmZh%40thread.v2/0?context=%7b%22Tid%22%3a%2296f1f6e9-1057-4117-ac28-80cdfe86f8c3%22%2c%22Oid%22%3a%2245b9e150-1536-49f8-a395-64c5d4bff2f4%22%7d

We would suggest where possible interested candidates join this call before submitting their final application.

The successful candidates will be able to demonstrate the following:

• Lead Criterion – Proven experience as a trained WCA auditor utilising their robust and up to date knowledge of WCA assessment criteria (as appropriate) to objectively and accurately critique a range of relevant WCA assessment reports covering a broad variety of relevant health conditions, providing clear and unambiguous feedback where necessary.
• Ability to justify sound clinical judgement in potentially difficult situations using excellent written and/or verbal communication and feedback skills.
• Strong interpersonal skills and a collaborative approach to working with a wide range of internal and external stakeholders to secure agreement.
• The ability to work flexibly and adapt quickly to change, whilst meeting deadlines.
• A self-starter who can work independently to get buy-in and agreement to achieve common goals across a wide range of organisations and individuals.
• Evidence of clinical experience as an approved Heath Professional post registration, with current registration validated and up to date Continuous Professional Development.
• Evidence of previous experience of clinical quality assurance (audit) and quality improvement, in a WCA context.

These are full-time posts, but applications are also welcome from those with alternative working patterns. Working patterns will be discussed on an individual basis, but successful candidates may need to be flexible and/or be prepared to consider alternative working patterns where required to meet with Finance Group’s (FG’s) operating hours from 8am to 6pm.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Working Together

We'll assess you against these technical skills during the selection process:

• Candidates will be asked to undertake a 10-minute presentation at interview covering aspects of the required Technical Skills for which the detail and preparation time will be given on the date of the interview.

• As a full time DWP employee, the following benefits will be available to you:

  • A competitive starting salary of £40,201 for roles based outside of London or £45,724 for London-based roles.
  • Family friendly flexible working arrangements, which may include a combination of hybrid working, job sharing, term-time working, flexitime and compressed hours may be considered, alongside a genuine work life balance.
  • Learning and development tailored to your role
  • Support for your continuing medical education through time provided for clinical study with ongoing Continuing Professional Development, including support with the validation process and reimbursement of the cost of revalidation / professional registration.
  • An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more; where people can be themselves and feel supported, empowered, respected and fairly treated at all times;
  • A supportive culture, offering regular feedback, coaching and mentoring to help you thrive in your career with us;
  • A Civil Service pension with an average employer contribution of 27%
  • A generous annual leave entitlement of 25 days for new entrants rising up to 30 days, (based on your working pattern);
  • Interest-free loans to buy a bike or a season ticket; and
  • A wide variety of corporate discounts and savings on shopping, fun days out and more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Job contact :

Name :
CMPD Resourcing and Recruitment Team
Email :
fg.cmpdresourcingandrecruitment@dwp.gov.uk

Recruitment team

Email :
dwprecruitment.grs@cabinetoffice.gov.uk