Hearings Manager

About the roleAre you ready to support a team dedicated to ensuring fairness and integrity in healthcareWe are looking for exceptional and dynamic managers to take the reins as our Hearings Manager, orchestrating a seamless operation of Fitness to Practice (FtP) activity and managing a large team of Hearings Coordinators who support the day to day running of hearings.In this vital role, you will not only support us with upholding our key duty to protect the public but also champion excellence in customer service, ensuring that every hearing concludes efficiently. You will also play a key role supporting the performance and development of your team, by providing ongoing support and feedback to enable team members to grow and develop in their roles.What You'll Do:Confidently and passionately manage and lead your team, ensuring that every adjudication hearing adheres to NMC values, policies, and quality standards while navigating high-profile and varied challenges with professionalism.Keep our busy regulatory workload moving by using your negotiation and influencing skills to address escalations and practical issues swiftly, utilizing your keen eye for detail and numerical analysis to find practical solutions.Work collaboratively to forge strong relationships both within and outside the department, collaborating on long-term projects that continuously elevate the quality of our adjudication events, and wider NMC projects.Motivate and engage your team with your infectious can-do attitude, providing ongoing support, guidance, and management to ensure operational excellence and staff empowerment.Drive performance against agreed targets and SLA's so we meet the expectations of our customers and other departments we support.About YouA strong track record in managing a team, with experience of handling absence and performance, and driving the team to meet ambitious objectives.Committed to supporting and developing your team, experienced at giving feedback and willing to act as a mentor/coach for your team or others.Diversity Advocate: Demonstrate a proactive commitment to promoting Equality, Diversity, and Inclusion, aligning seamlessly with NMC's Values and Behaviours.Thrive in a fast-paced environment where a planned changed agenda has just been introduced, effortlessly managing high-volume workloads with rapid turnaround times to deliver proportionate and effective leadership decisions.Possess outstanding communication and collaboration skills, earning the respect and rapport with stakeholders across the spectrum, from key players to vulnerable individuals.Demonstrate a track record of improvements in service delivery and of championing change.Bring a solid understanding of the adjudication process within professional regulation, coupled with experience in managing computerized management information systems to monitor workflow and performance.Ready to embark on an exciting journey where every decision you make shapes the future of healthcare regulation? Join our Hearings Manager team and be the catalyst for positive change in our mission to safeguard public welfare.