Heat, Billing and Metering Officer for L&Q Energy

Title                            Heat, Billing and Metering Officer forL&Q Energy

Contract Type           Permanent Full time 35 hours per week

Office Location         West Ham Lane Stratford London

Persona                     Agile working (Office and homeworking mix)

Closing date 26th June at 9am

Interview date week commencing 1st July.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this is a really exciting time to join L&Q Energy!

Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience.

They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers.

They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, including managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers.

The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee the availability of remote meter readings and system performance data.

They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business.

Assist in managing and dealing with billing related queries and complaints.

The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile.

This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends.

To be considered for this role candidates will display the following:

• Excellent influencing skills with a strong focus on delivering excellent customer service
• Highly organised with excellent communication skills
• Experience in dealing with customer queries and complaints
• Knowledge of communal and district heating systems but not essential
• You will be able to liaise effectively with contractors, residents, and solicitors
• Experience of analysing large data set and running monthly reports
• Good commercial acumen and financial awareness

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

#TJ