Help At Home Administrator

Hours: 20 hours per week over 5 days (am/pm rota)

As an administrator for the Help at Home Service you will support with the operational daily running of the service. You will ensure that all administrative tasks commensurate with the Help at Home Service are completed promptly each week. You will be the first point of contact for the service, starting the client’s journey into independent living.

This role includes accepting referrals, managing the correspondence and communications such as phone calls, post, and emails, coordinating the work for the frontline staff and providing them with peer support, offering support with client and rota queries in the first instance. You will be responsible for the completion of weekly payment collection records and the coordination of payment transfer to the Finance Department.

Working as part of a team you will have excellent customer service skills, be computer literate, well organised and willing to learn and take instruction. You will need a pragmatic and solution focused approach and will need to be able to maintain a bespoke rostering database.

You will manage your work time and workload effectively, have a passion for supporting older people and be flexible in order to meet service needs. The ability to drive and have access to of your own vehicle for work purposes is essential to your role. You will also undergo an enhanced DBS check.

Job Type: Part-time

Salary: £11.44 per hour

Expected hours: 20 per week

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Store discount

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: In person