Help Desk Coordinator

📣 Calling all problem-solving Helpdesk heroes with a passion for customer service 💕

Are you keen to contribute to a reputable facilities management company with a healthy pipeline of work already secured in to 2024? 🛠

👀 We're looking for a helpdesk controller to join a dynamic team based in the heart of Liverpool (Don't worry!! There's FREE onsite parking!!)

As a Helpdesk Controller, you'll be the go-to person for troubleshooting and diarising the engineers workloads 🛠️💻

Key Responsibilities:

- Respond to customer inquiries and provide technical support via phone, email, and chat 💬📞

- Maintain accurate records of customer interactions and resolutions 📝

- Collaborate with cross-functional teams to ensure timely issue resolution ⏱️🤝

- Identify recurring issues and propose solutions for process improvement 🔄'28;

Requirements:

- Strong problem-solving skills and ability to work under pressure &A1;

- Excellent communication and customer service skills 🗣️👥

- Knowledge of helpdesk software and ticketing systems (Experience with CAFM would be desirable) 🎟️💡

- Experience in the construction or facilities management industry is a plus 🏗️📊

Join our dynamic team and be part of a company that values teamwork, innovation, and growth! 🌟'28;

To apply, send your resume and cover letter to [email protected] 📧📎