Address- Answer incoming support calls via email, telephone calls or website ticket and accurately identify, diagnose and prioritise the required actions.
- Enter technical problems, causes and solutions within our helpdesk software.
- Contact the customer/end user to provide troubleshooting help and advice.
- Track changes, monitor success and feedback to the customer and record actions in the helpdesk software.
- Stay mindful of timescales, impact and scale of problems to ensure the customer is kept informed at all times.
- Diagnose desktop/laptop/network/server/storage/Virtual Server hardware and software issues by using our managed service software, agents and asking accurate, concise questions in a professional and timely manner.
- Seek help and support for more complex or persistent problems to your team mates, team leaders and management personnel as needed or just because you would like a second pair of eyes.
- Make recommendations to others within PCS on how best to action needs within a customer’s environment.
- SLA’s are key to providing exceptional support so responding to them in an agreed way is paramount.
- Keep accurate records, record your steps and update both people and our software.
- Provide help and support to an Outstanding level.
APPLY NOW
At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us. Don’t forget to attach your CV and send it to us by email. Get in touch today!
ask@pcs.business
