Cheshire Constabulary can offer a challenging and rewarding role as a Helpdesk Officer located within various Police Stations across the county.
In this role you will be providing service to members of the public, both face-to-face at the station, as well as through 101 non-emergency telephone calls. In addition you will give vital support to Police Officers and police staff colleagues.
We are looking for people who can bring their valuable skills and experience to our helpdesks and welcome applications from anyone with:
- A passion for public service
- Customer service experience - face-to-face or over the 'phone
- Excellent communication and listening skills
- The ability to multi-task, and manage different priorities
- Resilience and the ability to work effectively under pressure
- Computer literate with the ability to operate multiple systems simultaneously
For more details please have a look at the attached 'A Day in the Life' written by one of our helpdesk colleagues, as well as the formal role profile'.
This is scale 4 post and includes a 12.5% shift allowance giving a salary range of £28036 - £30687. In addition to this weekend working is paid at time and a half.
The average weekly hours are 37 per week, and shift patterns operate between the hours of 7am to 8pm, Monday to Saturday.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:
- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email Wellbeing.Engagement.Inclusion@cheshire.police.uk