Help Desk Operator Opportunity!

Help Desk Operator Opportunity!

We're seeking a talented individual to join a team as a Help Desk Operator. This full-time position offers 37.5 hours per week with a competitive salary of £22,308 per annum, along with matching pension contributions.

Position -Help Desk Operator

Hours-37.5 hours per week

Salary-£22,308 per annum

Benefits:

- Competitive salary with regular reviews

- Full-time position with consistent hours

- Matching pension contributions

- Opportunities for career advancement

- Supportive work environment

Responsibilities:

- Provide excellent customer service and technical support via phone, email, or chat

- Be able to process all incoming telephone traffic by following clients procedures in accordance with Client instructions

- Troubleshoot and resolve IT-related issues efficiently

- Log all interactions and maintain accurate records

- Collaborate with other team members to ensure timely resolution of problems

Requirements:

- Previous experience in a Help Desk or customer service role preferred

- Strong communication and problem-solving skills

- Knowledge of IT systems and software

- Ability to multitask and prioritize in a fast-paced environment

- Positive attitude and willingness to learn

If you're passionate about helping others and thrive in a dynamic environment, we want to hear from you! Due to location you need to ideally drive or live local to BS14.