Helpdesk Admin - Manchester

We are recruiting for an experienced Helpdesk Administrator based in City Centre Manchester. This is a temp – perm role for the right candidate. Previous experience working within the cleaning or facilities management sector. This is a full-time role working 40 hours per week between the hours of 7am and 7pm, £12.50ph Mon-Fri PAYE
 
This is a hands-on role and would suit an individual that can work using their own initiative and also work well with the Contract Manager/Administrator. A conscientious and reliable team player and someone that has excellent interpersonal and communication skills.
 
The role will include:
·       Respond to all job requests ensuring all calls are logged onto in-house & client systems
·       Upload all orders and issue jobs to all cleaning operatives
·       Assess all Waste and Clean requests from existing customers and provide quotations and pricing for completing the jobs in question
·       Categorising & resourcing correct labour resource according to geographical need.
·       Handling calls from clients, cleaning team and suppliers with regards to ongoing or reactive
·       Ensure all new customer enquiries are correctly processed by working with the Commercial, Operational and Resource Planning teams
·       Issuing Electronic Purchase Orders within assigned spend values.
·       Providing cover for other team members during periods of sickness and annual leave
·       Working closely with the team of managers
·       Communicate with operatives to deal with any issues in the delivery of the services
·       Assist the commercial team in ensuring that all jobs are booked onto the system correctly
·       Providing a comprehensive handover to other colleagues and/or out of hours teams.
·       Liaise with sub-contractors and third-party suppliers with customer job details
·       Provide customers with accurate quotations based on company approved rate cards
·       Improve customer support by actively responding to queries and handling complaints
·       Ensure that all customer data is correctly captured on the system to enable correct billing
·       Work closely with Finance on billing and invoicing enquiries to resolve queries/complaints
 
Skills experience
Experience of working in the facilities management/reactive services sectors
Ability to establish and maintain good client relationships, both internally and externally
Previous experience of roles in a customer service/helpdesk team environment
Excellent communication skills (verbal and written)
Competence in Microsoft Office products especially Outlook, Word, and Excel
Calm, confident manner and the ability to handle and resolve customer complaints
Excellent time management skills and ability to prioritise a demanding workload
Ability to hold employee and client information in the strictest confidence
Is able to demonstrate a sense of urgency and energy to complete tasks
Confident to deal with operational teams and be assertive in delivering customer requests
Please note if you have not heard from us within 5 days, then your application has not been successful.
If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
PRS is an equal opportunities employer. 
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