Helpdesk Administrator (5420)

Due to substantial growth, my client a total FM provider and leader within their market are currently recruiting for a Service Administrator.
This is an excellent permanent opportunity for anyone wishing to further their career within a scheduling/ co-ordinator / helpdesk capacity with chances of internal growth within the company.
Reporting to the Service Desk Supervisor and working within a team your main duties will include:
Call Handling.
Allocation of jobs to Field Technicians and subcontractors.
Review of electronic time sheets for Field Technicians.
Pending call reporting and escalation.
Co-ordination of Field Technician revisits.
Co-ordinating and distribution of maintenance visits.
Issuing of pre-planned maintenance scheduled to Clients / Service Managers.
On-call administration and updates.
Arranging reactive and pre-planned maintenance appointments direct with end user.
Client portal updating.
Set-up and amendments to maintenance contracts.
Achieve monthly maintenance KPI’s.
Liaise with Service / Operations Managers re KPI performance.
Creation of job packs issuing to Service / Operations Managers.
Raising PO’s and issuing to sub-contractors.
Skills/Experience
Previous planning and scheduling experience.
Strong customer service skills.
Ability to work under pressure to tight deadlines to meet client KPI's.
Computer literate with good working knowledge of Microsoft Word and Excel.
Package
Working hours 37.5 hours Monday - Friday: 8am - 4pm / 8.30am - 4.30pm / 9am - 5pm
(Must be able to cover shift times for cover or holidays etc)
Flexibility of hybrid working after training (2 days per week)
Pension
Healthcare
Death in service
Childcare vouchers
Gym membership discount
Salary is up to £25k
If you are interested in this position, please apply today and send your CV!
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