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Form of work
SalaryAre you a detail-oriented individual with excellent organisational skills? Randstad C&P are seeking a Helpdesk Administrator to join our clients dynamic team in Westhill, Aberdeenshire. This role offers a fantastic opportunity to contribute to the efficient operation of our clients facilities and provide outstanding service in a fast-paced environment.
This is a full-time, permanent position and the main working hours will be 8am - 5pm Monday to Friday.
Benefits:
- Competitive salary of up to £24,000 per annum
- Core working hours Monday to Friday, 40 hours per week
- Training and progression opportunities
- Generous company pension scheme
- Annual holiday entitlement including bank holidays
Key Responsibilities:
- Answer and manage incoming calls on a busy helpdesk, addressing inquiries and providing exceptional customer service.
- Utilise CAFM systems proficiently to upload incoming PPM (Planned Preventive Maintenance) jobs.
- Conduct meticulous time-sheet checking to ensure accurate and timely records of work performed.
- Verify and manage certificates, ensuring compliance with regulatory standards.
- Collaborate with team members to streamline processes and enhance overall efficiency.
- Provide administrative support to the helpdesk team as needed.
Qualifications and Skills:
- Previous experience in a busy helpdesk or customer service role is highly advantageous.
- Familiarity with CAFM systems is a significant advantage.
- Strong organisational and multitasking abilities.
- Detail-oriented with a commitment to accuracy.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office suite.
Interested? Apply today with an up-to-date CV.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
