Helpdesk Administrator

This role requires an experienced Helpdesk Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis. The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work. You will need to have: A good standard of general education to GCSE level or equivalent Knowledge of a customer services environment Experience of working in an office environment Good telephone/customer services manner Good communication skills Self-motivation, enthusiasm and professionalism Conversant with Microsoft office packages Accurate keyboard skills Able to work using your own initiative Good organisational skills Familiar with electronic diary systems Positive attitude Flexibility with working on helpdesk and administrative duties Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria hereImmigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)