Helpdesk Administrator / Client Services Advisor

Helpdesk Administrator / Client Services Advisor, 3 months plus, Newport, start ASAP, £13.57 per hour

Your new company
An award-winning property management company based in the Newport area.
Your new role
Working as a Helpdesk Administrator / Client Services Advisor, you will be responsible for providing first-class customer service on a daily basis.
The Role:
The Helpdesk Administrator / Client Services Adviser will be responsible for providing a helpdesk service as first point of contact to property related enquiries for the business.
Main Responsibilities

• Act as first point of contact for all phone and email enquiries to the business, ensuring the caller is efficiently dealt with or redirected to the appropriate service
• Provide a property helpdesk service, ensuring a proactive customer-focused approach is adopted and maintained
• Confirm customer's formal purchase orders, specific requirements, and timescales for service delivery, instigate internal works orders, process, and complete invoicing in line with parameters in relation to expenditure and budgetary controls
• Plan and allocate work for operational teams in line with customer requirements
• Respond to and resolve queries with regard to orders and purchases, including liaising with operational staff, suppliers and sub-contractors
• Ensure service requests are dealt with within a specific timescale and prioritised according to their urgency coordinating a response to any complaints
• Assist with and/or be responsible for obtaining prices, quotations, tenders, delivery dates and detailed information from suppliers and sub-contractors, through to goods receipt in relation to the purchase of goods and services
• Respond to queries and collaborate with various stakeholders, ensuring information and communication links are maintained, the correct lead person is informed as to any queries and updates
• Actively contribute to the development and implementation of new and innovative ways of working
• Provide support to staff in the use of business systems as required
• Be aware of policies and procedures which impact on how the service is delivered
• Input, check and maintain related systems, ensuring information is accurate and stored appropriately

What you'll need to succeed
Experience in a customer service or similar administrative role is required. You will have a can-do attitude. This is an office-based role based in the Newport area. You'll have good written and verbal communication skills, you'll be capable of managing your own workload within a deadline-driven environment. You'll be confident in using Microsoft Office.
What you'll get in return
This is a temporary role to start ASAP. The anticipated duration is 3 months, with a possible extension. Hours of work are Monday to Friday, 8am to 4pm, 30 minutes for lunch. It is a 35-hour working week. This is an office-based role. Hourly rate £13.57 per hour.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #