Helpdesk Administrator

Job Title: Help Desk Administrator
Company Name: PRS Recruitment
Location: Guildford, Surrey
Are you passionate about providing top-notch support in a dynamic environment? Do you have a knack for troubleshooting facility-related issues and ensuring smooth operations? If so, we have an exciting opportunity for you to join our team as a Facility Help Desk Support !
Responsibilities:

• Act as the first point of contact for facility-related inquiries and issues, providing timely and effective support to end-users.
• Respond to requests for maintenance, repairs, and other facility services, ensuring prompt resolution and a positive user experience.
• Collaborate with maintenance teams and vendors to coordinate and schedule facility repairs and upgrades.
• Utilize a ticketing system to log, track, and prioritize facility-related requests, ensuring accurate and up-to-date records.
• Troubleshoot and resolve basic facility-related technical issues, escalating complex problems to the appropriate teams when necessary.
• Maintain communication with facility managers and staff to provide updates on the status of service requests and ongoing facility projects.

Qualifications:

• Previous experience in a facility help desk or related support role is preferred.
• Familiarity with facility management software and systems.
• Strong communication skills, with the ability to interact professionally with diverse individuals, including facility staff, vendors, and management.
• Basic knowledge of facility systems, including HVAC, plumbing, electrical, and general maintenance.
• Excellent organizational and multitasking abilities to handle multiple facility service requests simultaneously.
• Customer-oriented mindset, committed to delivering exceptional service to internal stakeholders.

Education:

• High school diploma or equivalent required.
• Additional certifications in facility management or related fields are a plus.

Benefits:

• Competitive salary
• Others

How to Apply:
Interested candidates are invited to submit their resume to (url removed) Please include "Facility Help Desk Application" in the subject line.
Join our team and play a key role in maintaining a seamless and efficient facility operation. We look forward to welcoming a dedicated Facility Help Desk Support Specialist to contribute to the success of our facility management team!