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SalaryHelpdesk Advisor – Member Contact Centre & Helpline
35 hours per week. Working hours are between 8:00am-6:00pm on a shift basis.
As a Helpdesk Advisor within our Member Contact Centre, you'll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members.
Your role will be widely varied from updating member records to providing support and advice on a broad range of employment issues. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.
This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development.
Knowledge, Skills & Experience
Essential Knowledge & Skills
- Employment Law knowledge
- Excellent telephone manner with strong verbal communication skills
- Strong attention to detail
- Sound analytical and problem-solving skills
- Ability to understand and apply processes
- Ability to build rapport quickly
- Excellent organisational skills and the ability to multitask and priorities
- Ability to work in a team and work using initiative
Essential Experience
- Experience of providing employment law advice either face to face or in a contact centre environment
- Experience of learning new systems to a high standard
- Experience of working proactively, self-managing time and workload
- Experience of capturing detailed information and data input
- Proven track record of providing excellent customer service, preferably within in a contact centre
- Experience of providing support and advice to customers
