Helpdesk Coordinator

* Work for a well established organisation within the Energy Industry
* Lots of support whilst you learn the role
* Lots of great benefits with this company
Do you have scheduling experience?
Do you come from a building services background?
Do you find it easy to pick up new tasks and processes?
Our client is a well-established and growing organisation within the HVAC industry, providing first class planned and reactive maintenance services across Greater London/M25 and the Home Counties area. We are looking for an experienced coordinator to schedule our team of 29 engineers on planned and reactive maintenance calls. Working in a small team supporting the Helpdesk Manager. This role is fully office based in Bishops Stortford.
**Candidates with transferable skills/similar experience will be considered for this role**
Benefits:
* We offer a competitive salary
* Auto-enrolment pension
* Holiday entitlement: 25 days plus Bank Holidays
* Free gym & spa facility 24/7
* Social events
* Bring your dog to work days
* Xmas bonus, loyalty bonus
* Training and development opportunities
* Sickness and accident insurance
The role:
* Salary: up to £28,000 depending on experience
* Hours: 8 am - 5 pm Monday - Friday (40 hours per week)
* Contract: Full-time, permanent
* Head office: Bishops Stortford
* Reporting to Operations Manager
The Requirements:
* Previous office experience working for service provider in customer facing role
* Previous experience within building services company, busy reactive helpdesk and coordinating an engineering workforce.
* Reliable, excellent time keeping
* Excellent communication skills
* Excellent telephone manner
* Problem solving and decision making skills
* Ability to multi task in high pressured environment
* Excellent organisational skills, Good general IT skills (Microsoft Excel/Word/Outlook)
* Excellent numeracy/literacy skills
* Knowledge of service IT software systems
To Apply:
You must be living and authorised to work in the UK to apply for this position.