Helpdesk Engineer

Ref: 5

Role:Helpdesk Engineer

Salary: £20,000-£25,000 DOE

Location:Sheffield

Hours: Monday-Friday

We’re working with a leading IT company who are seeking a Helpdesk Engineer to join their team. You will work as part of a team that offers remote support to clients and will have excellent written and spoken communication skills.

Key Responsibilities:

• Interface with end users via telephone, e-mail and remote-control software
• Provide excellent service to clients and set expectations based on agreed processes
• To manage all service requests in accordance with agreed SLA’s
• To 'own’ end user issues through to resolution or escalation
• Keep Service Desk software updated with case developments at all times

The successful candidate:

Required:

• Ability to carry out network / PC software & Hardware diagnostics verbally and / or remotely
• Have Knowledge of Microsoft Desktop Operating Systems (Windows 10)
• Knowledge of Microsoft Office 2016 & 2019
• Knowledge of Microsoft Office 365 administration
• Experience of managing users in Active Directory
• 12 months experience in similar role
• Strong understanding and experience of general IT support
• Excellent customer service & communication skills
• Embrace working in a fast paced environment
• Use initiative and be pro-active
• Take ownership / responsibility for own work
• Professional behaviour
• Solid experience in IT problem analysis and resolution
• Experience of team-working

Desirable:

• Basic understanding of networking
• Have knowledge of Windows Server Environments and Active Directory
• Knowledge of network technology including LAN’s & WAN’s, Firewalls & switches
• VMWare & Hyper-V knowledge

Benefits:

• Competitive salary based on knowledge and experience.
• 22 days leave a year plus statutory, building to 25 days based on service.
• Westfield health scheme (after 3-month probation period).
• Company pension scheme (after 3-month probation period

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.