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Form of workHelpdesk Manager - Facilities Management - Bury - Up to £38,000
About the Company
We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team.
To manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisation's board and clients.
Helpdesk Manager - The Rewards
- Salary up to £38,000 + package
- Benefits
Helpdesk Manager - Requirements
- Worked within an FM or Building services or similar maintenance environment previously
- Worked on a helpdesk already and understands scheduling/planning
- Excellent organisation skills, attention to detail and ability to multi-task
- Strong I.T skills and high-level admin background
- Good communication skills and telephone manner
Helpdesk Manager - Responsibilities
- To monitor the helpdesk and proactively manage KPI's on the CAFM system
- To manage computerised PPM and work records
- To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA's
- To respond to client problems and resolve all issues
- To manage and produce reports, survey data and general management reports
- Train up new staff, PDP's and day-to-day team management.
- To monitor outstanding work orders and produce backlog reports
- To assist in invoice or KPI disputes
- Motivate and manage other staff and manage their training requirements
This role would suit a Helpdesk Manager, Senior Helpdesk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager.
About Us
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