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SalaryAmbitious Resources is delighted to represent a client in their search for a dedicated and skilled Helpdesk Network / System Engineer. This crucial role involves supporting users, networks, and systems with a primary focus on operations within the UK and Germany. The selected candidate will report directly to the European Regional IT Manager and will be a pivotal figure in ensuring the efficient operation, utilisation, and support of the information and communications technology infrastructure. This position offers a unique opportunity to contribute to both local and corporate IT strategies.
Why You Should Apply:
Our client offers an extensive range of benefits designed to support your professional development, personal well-being, and their commitment to social responsibility. Here s what you can look forward to:
Family and Lifestyle Benefits:
25 days of annual leave plus eight public holidays.
Eligibility for the Profit Share Scheme.
Life Assurance covering three times your salary.
Recognition through long service awards and a festive season bonus.
Flexible working options and an early finish every Friday.
Complimentary unlimited hot drinks on-site.
Health and Wellbeing:
A Cash Plan for everyday healthcare costs.
Access to the MProve Yourself Wellbeing Support App.
A free and confidential Employee Assistance Programme.
Cost Saving and Discount Schemes:
Savings and discounts on Microsoft Office products.
Solutions for the Future:
A 3% Pension Salary Sacrifice Contribution Option and the opportunity to opt into a financial advice service.
Social Responsibility:
Active involvement in charitable events throughout the year.
Support for local causes, including school events, animal charities, food banks, and homeless charities.
Role and Responsibilities:
Key Responsibilities:
Oversee IT systems and network infrastructure in the UK and Germany, ensuring alignment with corporate IT standards.
Communicate potential IT security threats to management and coordinate with the global IT Security team.
Manage the selection, purchase, installation, and maintenance of approved IT hardware and software.
Administer upgrades for Microsoft and third-party applications, prioritising efficiency and security.
Provide reliable helpdesk services, addressing IT queries and issues promptly.
Ensure strict software licensing compliance and effective management of all IT assets.
Offer both remote and onsite IT support, including global coordination within the organisation.
Knowledge & Abilities Required:
Expertise in Microsoft Windows Enterprise technologies and familiarity with ERP systems.
Experience with Rubrik Backup, Citrix, Ivanti management suite, and various SAN solutions.
Proficiency in network administration, including experience with Cisco or Aruba Switches, and enterprise Wi-Fi.
Strong knowledge of VMWare, Active Directory, and Microsoft Teams Phone Systems.
Exceptional communication skills and a relevant degree or equivalent qualification.
Project management experience, with PMP or similar certifications being beneficial.
Other Requirements:
Outstanding communication and coordination skills.
A team-oriented approach with a service-focused mindset.
Attention to detail, patience, and proactive problem-solving abilities.
A positive attitude, a passion for work, and a commitment to professional confidentiality.
This role not only offers the challenge of enhancing and developing a vital IT infrastructure but also comes with a comprehensive benefits package and the opportunity to contribute to meaningful causes. If you're keen to make a significant impact in a role that promises both professional and personal growth, we invite you to apply.
