Helpdesk Operator

Company	Bam Uk & IrelandSee more
Address	Bristol, England
Salary	Permanent, Full-time
Category	Customer Service

Job description

Building a sustainable tomorrow

BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school & commercial projects in the South West but based at Blaise High School, Bristol.

This role is 37.5 hours per week, 52 weeks a year.

Start between 7.30am and 9am - End between 4.30pm and 6pm - Monday to Friday

In addition to an attractive salary we offer a significant benefits package including a bonus scheme, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. BAM operates a flexible working policy.

Your mission

Issue tasks to site teams/mobile engineers and monitor each task through to completion.
Provide administration support to the projects and local FM team.
Provide quotes to our clients for extra works and raising purchase order to our sub-contractors.
Provide information and take bookings from internal and external customers for sports and room facilities.
Be the first point of contact via the telephone and e-mail for our clients.

Who are we looking for?

A good telephone manner and excellent communication skills
Strong organisational skills
A positive and flexible approach to work
Must be IT literate and proficient in the use of Microsoft Office
Prior knowledge of Concept Evolution would be advantageous but not essential
The ability to work as part of a team
Will be required to undertake an enhanced Disclosure and Barring Service check

What’s in it for you?

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. IND2

Job Types: Full-time, Permanent

Schedule: