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SalaryHELPDESK OPERATOR POSITION
We have new exciting roles available within the our Busy helpdesk department based in kidderminster.
if you are looking for a new opportunity then this could be the one for you.
Key Responsibilities:
- Answering helpdesk calls within a maximum of 3 rings
- Raising jobs recieved via email, phone call or client system
- schedule works for engineers with your area
- Ensure Tabs our in house system is up to date at all times including latest information.
- Chase subcontractors for ETA's and updates
- Raise purchase orders upon request
- Work with Mangers & Clients within your area
- Follow escalation process ensuring jobs are completed with SLA
- Salary to be confirmed at interview.
This position will be discussed in greater detail at interview stage.
The hours available are:
Monday to Friday 08.00am to 17.00pm or 07.00am to 16.00pm
If you think you are up for the challenge then please contact lorraine vaux
