Helpdesk Operator – Day Shift

EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of £24,000 – £27000 per annum and shift allowance as well as benefits package.

You will report directly to Contract Services Manager and will be responsible for receiving, logging, and updating Helpdesk requests, whilst ensuring that the operation supports and complies with the Sandwell and West Birmingham Hospitals Contract. The successful candidate will also plan and dispatch all work that is logged on the Helpdesk.

Please note before applying: This role is working days, 4 on 4 off which sometimes may cover a weekend or bank holiday.

What will you deliver?

• First Point of contact for incoming telephone calls and service requests received by telephone, fax and email
• Input & prioritisation of Service Requests from Users onto the CAFM system
• Dispatching of Reactive Work Orders ensuring the SLA is met
• Closing down of Reactive Work Orders
• Support in the preparation and issue of Planned Maintenance Work Orders
• Support in the closing down of Planned Maintenance Work Orders
• Assist in the maintenance of Helpdesk records & filing system
• Assign work, monitor and flow up Subcontractor Works
• Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within helpdesk, producing information and reports as and when required
• Control & monitor flow of all job requests
• Provide administrative support if required in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration
• Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate
• Provide cover for colleagues during sickness, annual leave etc
• Attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out
• Familiarisation of the Operation and Site
• Participate in the Shift Rota for the role
• Assist with raising purchase orders for reactive/quoted works and PPM utilizing the COUPA purchasing system
• Carry out other reasonable duties within capability.

What can we offer you?

On offer is a salary banding of £24,000 – £27000 per annum and shift allowance as well as benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Strong Administrative experience in a busy office environment
• Sound organisational/co-ordination skills
• Good interpersonal skills & telephone manner
• Proficient use of Microsoft Office applications including Word, Excel and Outlook
• Flexible approach to working
• NHS/Hospital experience advantageous
• Facilities Management experience advantageous
• Good Health & Safety knowledge.

This role includes a Standard DBS check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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